Autonation Ford South Fort Worth

“My fiancé and I had the best experience here with our sales consultant Derrick Cleveland. He was so patient with me while I was trying to figure out what kind of vehicle it was that I wanted, and I am literally one of the most indecisive humans ever. Derrick found me the most perfect 2023 Ford escape that had everything that I wanted and then some and I am so happy with it. Seriously he was so awesome. I cannot recommend AutoNation Ford enough and I highly recommend that you ask Derrick. He’s so attentive and respectful and knowledgeable when it came to every vehicle he showed us and even took the time to drive us to one of their other locations to look at some of the other vehicles. Thanks Derrick for an awesome experience 💯”

“I normally don’t leave reviews, but this experience with AutoNation Ford South Fort Worth was disappointing enough that I feel people should know what to expect. I was contacted directly regarding a vehicle I had interest in. After explaining I was out of state, I was told the vehicle could be shipped and that the deal could still be worked remotely. I then spent multiple days providing photos, VIN information, payoff quotes, pay stubs, credit application information, and answering repeated questions from multiple employees. Communication throughout the process was extremely poor. I was passed between employees, had to repeatedly follow up myself for updates, and more than once was told someone would “work on it” only to hear nothing back until I personally called or texted again. What frustrated me most was not even the approval terms. I understand how lending works and that my credit profile affects rates and payments. The issue was professionalism. After days of back-and-forth and repeated requests for information, I was eventually told: “What did you expect with where the credit is lol.” That comment alone completely changed my opinion of the experience. There is a difference between discussing lending realities and speaking disrespectfully to a customer who has been patient, transparent, and cooperative the entire time. I was also surprised to see a $1,500 vehicle transport fee being rolled into long-term financing without any meaningful explanation or breakdown. Most financially responsible customers understand that financing ancillary costs over the life of a high-interest loan dramatically increases the real cost paid over time. This entire process reminded me why companies like CarMax and Carvana continue gaining market share. Their process is transparent, efficient, and doesn’t require customers to chase salespeople for basic communication. I appreciate the effort that was put into trying to structure the deal, but professionalism and communication matter just as much as numbers.”

“Just purchased a truck from Auto Nation with Johnathan’s help. Knowledgeable, low pressure and super friendly and smooth process. Even hooked us up with some floor mats. Thanks again Johnathan! We will be back!”

“Found the exact car I was looking for! Evan was professional, responsive, and super helpful! Great car buying experience! They were accommodating of my schedule to allow me to make my purchase on the day that worked best for me. I would definitely do business with AutoNation again. 😊🙌”

“Went here with my brother to help my sister look for a car and we were not impressed at all. The salesman had a bad attitude from the start. Body language felt dismissive and not welcoming. It did not feel like he actually wanted to help, just wanted to get through the interaction. The car we test drove was also not in good shape. The brakes did not feel right and the tires were basically worn out and close to bald. That alone made us not comfortable with the vehicle at all. We also had to push just to get the Carfax, which should be standard and given right away without hesitation. Overall the experience felt unprofessional and the car did not feel properly maintained. We decided to leave and go somewhere else.”