Fort Wayne Kia

“1-star: Warranty bait-and-switch, rude manager, reluctant to give receipts I have a 2015 Kia Optima with an engine warranty from a past recall (KSDS), and a full service history at this dealership. Last week my check engine light came on (P1326), and after towing, they replaced a sensor under warranty on Friday. I left a positive review right after. On Monday, they called me back saying they needed to check my VIN. When I arrived, they took my car, made me wait in the lobby, then came back saying my VIN didn't match my PCM VIN — possibly from a previous owner — and that I'd now need to pay ~$2,500 to "correct" it just to remain eligible for the SAME warranty they approved 3 days earlier. They handed me this quote on a Post-it note. When I went back to ask for a proper receipt, staff were reluctant to provide one. An employee said I needed to go recheck my mileage in the parking lot, despite my car being with them the whole time. The manager was rude, raised his voice saying "I don't have time for this," and offered to send me "a video" instead of a receipt. I had to insist multiple times to get one. It's suspicious that this VIN issue was never flagged in previous services, only surfacing right after a warranty repair and a positive review. They also have CCTV covering the lobby and service area, which should confirm all of this. Be cautious with warranty work here — get everything in writing.”

“I had an outstanding experience working with Steve at Fort Wayne Kia. From the moment I walked in, he was incredibly helpful, knowledgeable, and genuinely invested in making sure I found exactly what I was looking for. He took the time to answer all of my questions and made the entire process smooth, straightforward, and entirely stress-free. Steve’s exceptional customer service and professional approach truly set him apart, and I couldn't be happier with the help he provided. If you’re looking for a seamless car-buying experience with someone you can trust, I highly recommend asking for Steve!”

“My purchasing experience was great. I am a CHEVY girl by default and Jackson converted me in to a Kia Queen. I would recommend him to anyone thinking about purchasing a new SUV.”

“Best dealership to work with when buying a new car. Up front prices that were honest and real. We drove 2 hours just to get a new vehicle. Steve Lutz was great to work with and always responsive to my message prior to driving to the dealership.”

“Went for an oil change and to have an issue with my locks looked at. Jordan was extremely helpful and although we can’t figure out what is going on with my locks they gave a true effort. Would definitely take my care there again. Very clean as well.”