STATELINE CDJR

“My experience with Stateline Chrysler Dodge Jeep Ram was extremely disappointing and, in my opinion, showed a serious lack of transparency and accountability. I contacted the dealership regarding a Jeep that was advertised online at a specific price and was shown with the lift, upgraded tires, and wheels. After communicating about the vehicle and its advertised price, I was later told there would be an additional $10,000 charge for those upgrades. That additional cost was not clearly disclosed to me upfront. I brought my concerns directly to management and spoke with both the Finance Manager and the General Manager. Unfortunately, neither took responsibility for what I believe was a significant advertising and pricing mistake or offered a reasonable resolution. What was especially concerning was that after I brought the issue to their attention, the dealership updated the online advertisement. To me, changing the advertisement afterward only reinforced that there was an issue with how the vehicle and its pricing had originally been presented. I also raised concerns regarding South Carolina consumer-protection and advertising requirements. Rather than addressing those concerns and taking accountability, I was left extremely dissatisfied with how management handled the situation. I was a serious buyer and was prepared to purchase a vehicle. Instead, I walked away because I no longer felt comfortable doing business with this dealership. Consumers deserve clear, upfront and accurate pricing, especially when thousands of dollars in additional charges are involved. Based on my experience, I strongly recommend that anyone considering purchasing from Stateline save screenshots of the advertisement, get every price and dealer-added item in writing, and carefully review all charges before agreeing to anything. The most disappointing part wasn’t simply the $10,000 difference—it was the lack of accountability after the issue was brought directly to management’s attention.”

“Car problems are never convenient, whether you drive a new or a used vehicle. That's why finding an honest, reliable, and customer-focused repair shop is so important. From the moment I brought my car to Stateline, I felt that I was in good hands. Their professionalism, honesty, and clear communication gave me confidence throughout the entire process. What impressed me the most was that they provided me with a loaner vehicle while my car was being diagnosed. That thoughtful service allowed me to continue with my daily responsibilities without any disruption. It's not easy to find a repair shop you can truly trust, but Stateline exceeded my expectations. I highly recommend them to anyone looking for quality service and peace of mind. A heartfelt thank you to Hector Rivera for his exceptional customer service, professionalism, and genuine commitment to making sure I had a great experience. Your dedication truly made a difference!”

“I would rate friendliness high. Hector was communicative and the mechanic sent us a video of the inspection. The actual work is now suspect. I had a time up and had to call back 25 minutes after I left to inform them the engine was knocking and chugging (no such issues when I took the car in for this routine maintenance.) That was at end of day Friday and have returned Monday. 48 hours later and still can't tell me what's wrong... Really?”

“I had an excellent experience bringing my car in for an oil change. The entire process was smooth, efficient, and professional from start to finish. What really stood out was the detailed video inspection the technician sent while servicing my vehicle. It walked me through the condition of my car, highlighted specific components they inspected, and clearly explained everything they found. It gave me confidence that the work was thorough and transparent, with no pressure or unnecessary recommendations. Josh was friendly, the service was completed on time, and I left knowing exactly what had been done to my vehicle.”

“The valve stem cap was left off during the service. It’s not a big deal, but it should be replaced. I also recommend recording the service from start to finish. The blinds were closed earlier, so I couldn’t see what was being done, and I’m not sure whether the tire rotation was actually performed. They did send a video, but it was only a 5-second clip just showing that the work was done. It doesn’t really confirm the tire rotation or show the actual process in detail.”