Zimmer Chrysler Dodge Jeep Ram

“I purchased an electronic rack and pinion for a Dodge Durango from them. The first unit I received had clearly already been opened and installed before. I was assured it was fine to use, so I installed it — only to find out it already had another VIN programmed into it. Once a VIN is written into these units, it cannot be rewritten. After almost a month, they sent a replacement. I installed the second rack, but it would not communicate or program at all. Zimmer told me to bring the vehicle to them so they could inspect it. After keeping it for two weeks, they confirmed the rack they supplied was defective as well. They then ordered a third rack and pinion, which took another three weeks to arrive. Thankfully, the third one finally worked. Despite supplying TWO defective parts and costing me countless hours of labor and delays, Zimmer refuses to cover any warranty labor reimbursement. This repair pays 6.4 labor hours each time the rack is replaced. On top of that, they even charged me diagnostic time just to confirm that the part THEY sold me was defective. Very disappointing experience and extremely poor warranty support.”

“From the first online conversation to picking up my 2022 Dodge Durango Citadel, my experience with Nate Hogel at Zimmer Chrysler Dodge Jeep Ram was absolutely outstanding. I started the process online, and Nate was responsive, clear, and completely transparent from the beginning. Everything we discussed beforehand was accurate and ready when I arrived at the dealership. The transition from online to in-store was seamless. There were no surprises and no wasted time, which I truly appreciated. In person, Nate’s professionalism, knowledge, and calm demeanor made the entire buying process smooth and stress-free. He took the time to walk me through everything, answered every question, and made sure I felt confident and comfortable with my purchase. He truly went above and beyond to deliver exceptional service, ensuring every detail was handled perfectly. If you are looking for an honest, efficient, and genuinely enjoyable car-buying experience, I highly recommend Nate Hogel. Thanks to him, purchasing my Dodge Durango Citadel was easily the best vehicle-buying experience I have ever had.”

“Service department was great. We had a decent amount of snow over night and my drivers side windshield wiper wasn't moving even with the windshield cleaned off. No appointment, I went in and in less than 10 minutes total was back on the road. Thank you service department.”

“Andrew was great help and made the intimidating process of purchasing a vehicle a lot easier. He was patient and answered all of our questions. He was great to work with and very knowledgeable. We had been searching for a while and we were lucky to get this find. I would recommend Andrew to anyone wanting a non intimidating smooth car purchase process.”

“My husband and I were looking for a reliable 4WD vehicle for our family and had a great experience with Max who helped us fit our desired needs! He was reasonable and honest with helping us really get what we wanted in a vehicle! We went with a grand Cherokee and love it! Max is one of the best sales men we’ve dealt with and he helped me feel comfortable when test driving and he answered all my technology questions! I would recommend this location as well as Max as a salesmen to anyone! We didn’t wait long at all to be helped! As well as they did a great inspection on our vehicle and detailing!”