Jeff Wyler Alexandria

“My husband and I had an excellent experience working with our car salesman Nicholas Sander! Nick was professional, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, listened to what we were looking for, and made the entire car-buying process smooth and stress-free. We were especially excited because this was the first brand-new truck my husband and I have ever purchased together, and he made the experience truly memorable. We sincerely appreciate his honesty, patience, and outstanding customer service. We highly recommend Nicholas Sander to anyone looking for a great car-buying experience. Thank you for helping us purchase our very first brand-new truck!”

“I rarely leave negative reviews, but my experience at Jeff Wyler Buick was frustrating due to the lack of communication and follow-through. Wednesday, 7/22: I stopped by late in the afternoon to test drive a used Lincoln Aviator. My husband wasn't with me, so I wanted him to drive it before making any decisions. I asked about getting an estimate on my trade-in, and the salesperson told me to text him my VIN and photos of my vehicle. Thursday, 7/23: I sent the VIN and photos to his work phone at 7:00 a.m. At 12:08 p.m., I followed up to make sure he had everything he needed, and he replied that he did. After hearing nothing, I texted again at 3:58 p.m. At 5:29 p.m., I was told the information had been sent to the manager and that I would get an update the following day because he was out of the office. That evening, around 6:30 p.m., my husband and I returned so he could test drive the Aviator. Since we were on our way to another event, a different salesperson took my keys and gathered all of the information from my trade-in vehicle again. Friday, 7/24: I followed up by text at 2:35 p.m. asking if they had any numbers yet. At 5:02 p.m., I received a phone call saying I would get another call with the trade-in numbers after they discussed what happened during the previous night's test drive. Saturday, 7/25: After still hearing nothing, I texted again at 4:27 p.m. simply saying, "Following up again." At 7:40 p.m., I received a response saying it would be best for me to come back in. After multiple visits, multiple follow-up texts, a phone call, and providing my vehicle information twice, I still never received the trade-in numbers I originally requested. Instead, I was repeatedly asked to wait or come back to the dealership. Buying a vehicle is a significant purchase, and I expected better communication and follow-through. If the dealership wasn't able to provide the information in a timely manner, I would have appreciated honest communication instead of having to continuously chase down updates. Unfortunately, this experience left me feeling like my time wasn't valued, nor did they want to sell a vehicle.”

“We had the pleasure of working Nick Sander and Dave Osborne. They went above and beyond to help us find the perfect vehicle. These guys had amazing customer service skills and personalities. I highly recommend you reach out to them for your vehicle needs.”

“Went and got a 2017 Toyota 4Runner today! Dana was seriously AMAZING! Two weeks before our move and we blew out our 2nd car! Dana and the team hooked us up with an awesome and RELIABLE ride! You guys were awesome!”

“I expect Great Customer Service when I’m spending my hard earned money, I got that and much more from Michael Butts and his trainee Mike yesterday while shopping around for a used vehicle. Mike and his trainee named Mike as well are employees of the Jeff Wyler family in Florence, Ky. I highly recommend that dealership if you or a family member are looking for a new or used vehicle. I believe I received the highest quality of excellent customer service from them on yesterday March 5, 2026. My experience is too long to share but I highly recommend you visit their dealership for an excellent customer service experience!!!! P.S., I went to Ky to meet with another dealership and left because no one greeted me when I arrived for my appointment, I sent the individual a text and told him I was there but I was leaving because customer service is top priority when I’m spending money. As I pulled out of that dealership, I pulled into Jeff Wyler where I received the excellent customer service experience I just shared. Let me mention I left an owner of my favorite vehicle, a 2019 platinum Nissan Armada.”