Larson Cadillac

“What a pleasure to do business with. Great pricing, selection and service. No pressure, no stress. Beautiful car at a great price. Highly recommended Beau Rivet the associate that helped us. What a great experience he provided. Very knowledgeable and helpful. Followed up the next day and made sure anything we needed was addressed. Larson Cadillac has a couple new customers for life. Highly recommended!!”

“I have been a Cadillac fan for many years, we bought 3 cars, but my experience with my 2025 Cadillac IQ1 has been extremely disappointing. I paid over $131,000 for this vehicle, expecting premium quality, reliability, and customer service. Unfortunately, I have experienced recall and ongoing issues since owning the vehicle. I made couple appointments for recall-related repairs. Each time, I was told to bring the vehicle in, but when I arrived, the receptionist said I should bring car home because tech needed order part. We had to skip work for both me and my husband to go there because we expecting to leave the car there for fixing, However, I was told that parts needed to be ordered and that someone would contact me when they arrived. So why didn’t you tell me in advance that no need to bring car in? You did not check anything. Waste my time for going back and forth. Happened 2 times like that. Months passed, and I never received any update or follow-up. Now, additional problems have appeared. The vehicle has lost internet connectivity, the navigation and map functions are not working properly. I made appointment again, and they said they will order part and contact me again. This leaves me feeling uncomfortable and concerned about the safety and reliability of a vehicle at this price point. I feel little confidence that anyone will follow up this time either. What disappoints me most is not only the vehicle issues themselves, but the lack of communication and poor customer service. When customers spend this much money on a luxury vehicle, they expect better support and accountability. At this point, I no longer feel confident recommending Cadillac. The vehicle has not met my expectations, and the service experience has been frustrating and disappointing. Our cadillac XT6 also had recall problem. Besides that problem, the sellers and manager were great! I hope they will help me with my car problem soon because I feel unsafe while driving now.”

“I was told by the techs at Larson to buy 2 new fobs for my caddy XLR, and they would program them to return a few of the cars functions that shut down( like alarm system, removable top,e.t.c.) after loosing the original fob.... After ordering the new fobs ($535 for 2 fobs and $271 for programming) and waiting 2 weeks for the appointment, then being told "We cant program the fobs due to another parts that were bad, that they KNEW were bad,and they refùsed to let me return the new, never used fobs that they recomended i buy in order to fix the car.... The management was a nasty and rude man that blamed me for everything that THEY were responsible for, and spoke to me like i was an idiot. I would NOT recommend Larson to anyone. This business is geared and set up to take you to the cleaners, goad as much money from you as they can get away with, and do as little as possible for expensive services they do their best not to render. They have THE WORST customer service ive every experienced, and ive contacted my attorney about going to small claims court against these shysters to recover the many hundreds of dollars theyve cost me, WITHOUT DOING ANYTHING TO EARN IT! Ive rated many local businesses in Tacoma, and Washington state, and I always do my very best to give an honest and helpful rating, but Larson Cadillac is by far the worst place to do business, and i truly hope youll read my warnings about this place before going there...”

“My car is being serviced there currently and their communication and service department has been impeccable. We bought our car from the Bellevue location which didn't even inspect the vehicle before they sold it to us let alone detail it. When we called back to let them know how many issues it had they tried to blame us even though we had just purchased it within a couple days. Even though we put haded a huge warranty for the vehicle. The fife location has been nothing but amazing. Do yourself a favor and avoid Bellevue and go straight to Fife.”

“I bought a used Toyota Highlander Limited and worked with Gabriel Robertson I had a good experience buying the car I did feel that He wasn’t entirely upfront about the vehicle and that it wasn’t serviced in a timely manner. I am happy with the purchase.”