Larson Cadillac

“Three months ago, we went to look at vehicles because we planned to buy one, but the salesperson wasn't very friendly, so we left and ended up buying one in Renton instead—it made a huge difference. I thought that initial bad experience was just about the salesperson, but about three months later, the vehicle had brake trouble. Since this dealership was closer to my home, I took it here—a very bad decision. They kept the vehicle for two weeks; I called every day, but they wouldn't answer or return my calls. It wasn't until I told them that if they couldn't fix it, they should just let me know so I could take it elsewhere, that they started calling me daily to update me on the repairs. When I got the vehicle back, the interior was filthy; the white seats were covered in grease, and a dashboard cover was missing—I had to go back to look for it. Also, the interior lights don't work. I have to take it back to the dealer, but I will never, ever come back here. I’m going to the one in Renton instead.”

“What a pleasure to do business with. Great pricing, selection and service. No pressure, no stress. Beautiful car at a great price. Highly recommended Beau Rivet the associate that helped us. What a great experience he provided. Very knowledgeable and helpful. Followed up the next day and made sure anything we needed was addressed. Larson Cadillac has a couple new customers for life. Highly recommended!!”

“I have been a Cadillac fan for many years, we bought 3 cars, but my experience with my 2025 Cadillac IQ1 has been extremely disappointing. I paid over $131,000 for this vehicle, expecting premium quality, reliability, and customer service. Unfortunately, I have experienced recall and ongoing issues since owning the vehicle. I made couple appointments for recall-related repairs. Each time, I was told to bring the vehicle in, but when I arrived, the receptionist said I should bring car home because tech needed order part. We had to skip work for both me and my husband to go there because we expecting to leave the car there for fixing, However, I was told that parts needed to be ordered and that someone would contact me when they arrived. So why didn’t you tell me in advance that no need to bring car in? You did not check anything. Waste my time for going back and forth. Happened 2 times like that. Months passed, and I never received any update or follow-up. Now, additional problems have appeared. The vehicle has lost internet connectivity, the navigation and map functions are not working properly. I made appointment again, and they said they will order part and contact me again. This leaves me feeling uncomfortable and concerned about the safety and reliability of a vehicle at this price point. I feel little confidence that anyone will follow up this time either. What disappoints me most is not only the vehicle issues themselves, but the lack of communication and poor customer service. When customers spend this much money on a luxury vehicle, they expect better support and accountability. At this point, I no longer feel confident recommending Cadillac. The vehicle has not met my expectations, and the service experience has been frustrating and disappointing. Our cadillac XT6 also had recall problem. Besides that problem, the sellers and manager were great! I hope they will help me with my car problem soon because I feel unsafe while driving now.”

“My car is being serviced there currently and their communication and service department has been impeccable. We bought our car from the Bellevue location which didn't even inspect the vehicle before they sold it to us let alone detail it. When we called back to let them know how many issues it had they tried to blame us even though we had just purchased it within a couple days. Even though we put haded a huge warranty for the vehicle. The fife location has been nothing but amazing. Do yourself a favor and avoid Bellevue and go straight to Fife.”

“My sales person was Sanam Bal and my manager was Chris Williamson. He was very knowledgeable with all my questions and concerns. He helped me get the car hooked up with my phone and all the options I needed. Thank you to Larson Cadillac for making the start of my birthday month Amazing!!”