CARMAX FAYETTEVILLE

“Efficient process and service. Go see Randy to buy a car. He is kind and goes the extra mile to get what you need. Trae in the servoce department is very friendly and efficient. This was a great experience. Everyone there made me feel welcome.”

“I’ve been a CarMax customer for years, and they continue to impress. This time around, I was able to sell my car in under 30 minutes — start to finish. No haggling, no pressure, no headaches.”

“I paid $199 on 4/13/26 to have a 2024 KIA Telluride shipped from FL to Fayetteville, NC location. I scheduled an appointment to test drive the vehicle today, 4/27/26. However, to my disappointment the vehicle was not in the condition pictured online. It had multiple areas with chipped paint on the front bumper, around the windows, and top of the vehicle. It has a large scratch on the plastic above the tire on the driver side going down the bumper. I questioned the salesman why this was not documented online or if it happened during transit why wasn’t I notified. He advised it’s a used car it’s going to have imperfections. Online the listing only showed an imperfection for one of the rims. If this vehicle would have been accurately posted online I would have NEVER paid for shipping cost. This vehicle only has 12,XXX miles and 2 years old. I requested a refund for the shipping cost through corporate due to the way this vehicle is fraudulently shown online. I spoke with salesman at the Fayetteville location they informed me the manager did not see anything wrong with the vehicle. I informed him of all the areas I saw wrong with the vehicle. He stated he would go look and call me back. He returned my call a little later stating those are all signs of normal wear and tear on a used vehicle. They do not show those pictures online because it’s normal. I asked him about the scratches. He told me good news he was able to get it off with his fingernails. He wanted me to come back to look at the vehicle. I advised him no way he got the scratches off with his fingernails. I felt of the scratches myself while viewing the vehicle. The scratches did not budge, paint was completely gone, and the metal of the car was showing. He stated he would not be able to refund me but could give me a $199 credit to have another vehicle shipped through Carmax. I explained I wanted a refund and did not want another vehicle shipped here. He refused the refund and stated they don’t post all imperfections of cars online. The 360 pictures online are stock photos. They don’t have access to take 360 photos. I explained in detail the other photos posted did not show the scratches on the bumper or chipped paint on the vehicle. This was my FIRST experience with Carmax and it will be my LAST. This is complete FRAUD to inaccurately represent a vehicle condition online. I would have NEVER paid to ship the vehicle here if I would have known the accurate condition. DO NOT SHIP/PURCHASE vehicles from Carmax. They are shady and do dirty business! No way he got those scratches off with his fingernails. I have attached pictures of the online post as well as pictures I took today of the vehicle. You can see for yourself how fraudulently this vehicle was advertised. Carmax should 100% give me a refund for its FALSE advertisement! If I could give them NEGATIVE STARS I would. They do not even deserve a 1 star! UPDATE 4/28/26: Carmax Customer Service REFUSED to refund my money. Will only provide a $199 shipping credit to have another vehicle shipped. They told me today they were able to buff the scratch off of the bumper on the vehicle. However, yesterday I was told they were able to use their fingernails to get the scratch off the bumper. So which one is it? Regardless the vehicle had a scratch, chipped paint, etc that was NOT documented online. Again, if the car was accurately posted online I would have NEVER paid to ship the vehicle. I have filed a complaint with the Better Business Bureau! DO NOT DO BUSINESS WITH CARMAX! RUNNN! UPDATED #2 4/28/26: The response below from Carmax asking to contact customer service or email them regarding my review is just to act like that care! I followed up with them since the commented on my review. They just told me the same thing over as mentioned above. They will not refund my money but will give me a $199 credit for shipping another vehicle. Make it make sense!! You cannot refund my money but will give me a credit? Was the scratch removed with their fingernails or buffed out? COMPLETE FRAUD! DO NOT DO BUSINESS WITH CARMAX!”

“Selecting a vehicle was easy. The staff was very helpful and understanding even though I was very selective in choosing a vehicle. I had reported a mechanical issue to the service department approximately 6 days after my purchase. Me and the corporate number had called several times, but no one answered the phone or returned the calls from my voice message. I had to leave work in order to show up in person and address the issue in order to schedule an appointment. The service department viewed and test drove the vehicle and informed me that they needed to order a part and they would contact me once the part came in. They also informed me that it was ok to drive the vehicle even though the HOT OIL light was coming on and the transmission temperature was over-heating. I went to leave in my vehicle and noticed a black and thick consistency vehicular fluid on the inside drivers tire and notified the service department employee. He stepped outside so I could show him the problem and tried to say that it was water from the vehicle wash department in the back lot of their CARMAX facility. I then explained that it was not water at all. The service department employee then scheduled me another appointment for the new mechanical issue for the next day. I arrived on time and the mechanic determined that the fluid that was leaking was because the vehicle needed a new front axle shaft seal. The service department employee stated that the vehicle was still safe and ok to drive and that they would send my vehicle to the dealership for repairs once the part for the transmission came in. I have constantly called and can't get anyone on the phone. I have to take my personal time from work in order to communicate with the service department.”

“I was pretty set on never buying from carmax again due to a car I bought years ago out of Texas being a bad car and the experience with them being terrible. Nick Long and the Fayetteville team changed all of that for me. We purchased a 2025 Chevy Trax that we love and the whole process was fantastic from start to finish. Nick really worked with us on what we wanted and even with some challenges credit wise, we shook hands exactly in the payment range I was looking for with a warranty and gap. I will never hesitate to purchase from carmax again max again. I would give 10 stars if I could. Thanks again guys! Especially Nick! From one Nick to another, you’re customer service is on point”