Suburban Toyota of Farmington Hills

“I would 100% get a mechanic to independently check out the car you are looking into buying before you sign anything. Or make sure you at least complete a full drive cycle if you test drive it. I bought a honda crv 2011 a year and a half ago and took it on a test drive. It look like nothing was wrong with the car beside needing break fluid. As soon as I came home the check engine light came on so knowing the info i do now I would tell others to get a mechnic to check out a car from here before buying one. It made me feel decieved regardless of the fact the car was sold "as is" and the check engine light would come on and off and was caused by a faulsy sensor. I also feel like dealerships should do the bare minimum by topping off oil/fluids/etc before selling the car to the public. My dad used to do IT contract work for multiple dealerships and every time their system is off line they loose hundreds of dollars in revanue every hour they are offline. Lowkey got no excuse to make sure all the fluids are filled for every customer before the car is driven off the lot. Also they gave me all my paper work on device shaped like a card that can't plug into any computer. I would have just preferred everything on paper, as that would have had been easier as I will not buy some specialized device just to be able to look at my paperwork. I might be a younger person but I much rather have a folder for paperwork regarding my car purchase and would have liked to have that option.”

“The experience you will get at this dealership is beyond your expectations. Ms. Awring went above and beyond from building my vehicle, ordering and following up on a regular basis that kept my excitement increasing day by day. Mr. James was also very helpful and noted my remarks very carefully. It has been ten wonderful years days with my wonderful purchase. Mr. Adham from the finance department convinced me in adding more perks to the purchase I.e. extended warranty, tire protection and oil changes which I believe is a very important step that would save thousands of dollars of dollars down the road if needed. Many Thanks!”

“One of the worst dealership experiences I have ever had. The entire process felt like they only cared about getting the deal signed and moving on to the next customer. Once the sale was completed, any concern or issue I had was completely ignored. Mr. Eddie Marcos, khristian goode and the manager tanner’s level of professionalism and communication was extremely poor. I called multiple times regarding my issue and never received a proper response. Being ignored after spending thousands of dollars on a vehicle is unacceptable. The management team was just as disappointing. Instead of helping resolve concerns, they showed little interest in customer satisfaction. It felt like they assumed customers would simply accept whatever they were told without asking questions. A dealership's reputation is built on honesty, transparency, and customer service. Sadly, this dealership failed in all three areas during my experience. If you are considering buying a vehicle here, be prepared for poor communication, lack of accountability, and frustration when you need support after the sale. I would never do business with this dealership again, and I would not recommend it to friends or family.”

“Buying from Suburban Toyota Farmington Hills was a pleasant experience. The deals made were fair and I didn’t leave feeling like I’d been taken advantage of. The salesperson, Yusra was knowledgeable and attentive while letting the car speak for itself. I would recommend this dealer to friends and family. I would be remiss if I didn’t mention Givon and the fair deal he gave me for my trade in. I have my dream car :-).”

“Absolutely outstanding experience with Suburban Toyota. From our sales representative Sylmari, to Alex in finance, to the sales manager Abdul, the entire team went above and beyond for us. They worked hard to get us into the exact vehicle we wanted and handled every single monkey wrench Navy Federal threw at them during the financing process without missing a beat. They were patient, professional, and genuinely helpful through the entire process. We never felt pressured, rushed, or like we were just another sale. They even had things for our kids to do while we waited, which made a huge difference for our family. In the end, they got us a great deal and made what could have been a stressful experience smooth and enjoyable. We live over an hour away, and we will absolutely make that drive again the next time we need a vehicle. Highly recommend Suburban Toyota and this team specifically. They earned our business the right way.”