Gary Rome Kia of Enfield

“The service department took care of my 2 recalls on my 15 year old car. From the moment I walked in I knew I was in good hands. They even washed my car and made her shine. I will keep them in mind if I ever need a new car, but my little Kia keeps running like new, so it may be awhile.”

“Service department will rip you off (just read through their reviews). Gave quote for 16K service at over phone and then charged more than double when picked up. $170 for an oil change and $180 to change out a cabin filter replacement + a $51 “shop charge” to pad their already outrageous labor rate of $199 per hour. Didn’t even do the 16K mile inspections. The worst was gaslighting my wife about the charges when she picked up the vehicle. We’ll get service elsewhere. They’d rather rip someone off for a couple hundred bucks than get repeat business.”

“I took my Kia here for its first oil change, tire rotation, and service check. It was a great visit! The service rep didn't try to sell me services beyond what I asked for, the turnaround time was quick, and they washed and VACUUMED my car for free. And the Customer Lounge had free snacks, no vending machines. Yay!”

“I got my car back from having recall work done with several scratches in the steering wheel. The service manager insisted that it could not have happened at the dealership. I am the only person who drives the car and I would have noticed the scratches before. As I noticed them right away as my hands moved on the steering wheel.”

“I wish they had the brochures for the car. I indicated i wanted one but they didn't seem to care. Also knowledge about the car was limited. We bought 2 vehicles a Soul and a Seltos. We were greeted promptly, they were very thorough and explained the purchase.”