Phd Auto Group

“My experience was quick and easy, Ashley was very wonderful to work with, and has a wonderful attitude about her. She worked with us so well and helped us in so many different ways. I recommend her to anyone who’s looking for a new car! She is on her game and is a go getter to get things done effectively and efficiently! There were a few issues with the car that they immediately took notice of and offered solutions to help things get fixed and ready for purchase.”

“Ashley did an amazing job helping me to get the car I wanted. Very polite and very professional. Finance team worked there hardest to get the numbers where they worked for me. Thank you so much.”

“Ashley was an outstanding sales representative and truly went above and beyond to help us. From the moment we started working with her, she was professional, knowledgeable, and extremely helpful throughout the entire process. She made everything easy to understand, answered all of our questions with patience, and made sure we were completely taken care of. You can tell she genuinely cares about her customers and takes pride in providing great service. Because of the experience we had with her, I would absolutely recommend Ashley to anyone looking for someone reliable, professional, and great to work with. She did an amazing job and we really appreciate everything she did for us. ⭐️⭐️⭐️⭐️⭐️”

“Good customer service! Has some additional car coverage options. Ashley has been very sweet, helpful and transparent in the process. Although, didn’t budge on the price :( But overall good experience.”

“■●BUYER BEWARE●■ Found my new ride on Facebook with PHD Auto Group. After days & hours of research, they offered more bang for the buck. Car Gurus said it was a great deal and it truly was! Can't begin to say enough about Matt & Ashley! Very accommodating & extremely friendly. According to carfax it was in an accident. Asked the manager what kind of damage there was and from the photos and what I was told, bumper skin. OK, not a big deal. Well it's the morning after purchase, discovered I was lied to. They accident obviously was a bit more extensive. The liftgate (which still has junkyard part #'s on it) and other parts as well. Hit so hard the plastic is buckled inside. The drivers side was hit evidenced by bondo & a bad paint job & the overspray left behind. The front bumper doesn't even line up, so I can only assume damaged up there too. Contacted the dealer, said it's off the lot & my problem! At this point, I'm left no choice but to contact The Ohio Attorney General and Attorney Greg Reichenbach. I can't stop reflecting on our trade. The manager went down $2k on my trade offer because they put it on a lift and discovered a leak. I didn't want to walk away from the deal over $2,000. So he & I walked outdoors and distinctly said to him, you had the opportunity to put our vehicle on a lift and go through it with a fine tooth comb and I'm not afforded the same opportunity with the vehicle I'm buying from you. Im taking you at your word that there is nothing wrong with it. There's so much wrong... You don't want to accept the return and it hasn't even been 24 hours, which would have been the easiest & most decent and reputable thing to do. We will take the route to get our desired outcome. Update: While discussing situation on the phone, a man stating he was the manager, threatened if we followed through with our complaints their would be repercussions on our end. I Sir am not not happy with this entire deal nor your threat! ** Please look at the reviews on cars.com for this dealership. It seems this is common practice for them!**”