Phd Auto Group

“When everywhere else told me no, this place kept their word and got me driving! I HIGHLY recommend the people at PHD Auto Group. They will find a way to help you! Thank you, thank you. You have no idea how much you have helped me. Best Birthday ever!”

“Ashley was great in getting us started! We came in earlier than our appointment and she got right to work! Between her and I think his name is Matt, we got into a car at a decent price! Im excited to take it home! Thank you guys a million!”

“Good customer service! Has some additional car coverage options. Ashley has been very sweet, helpful and transparent in the process. Although, didn’t budge on the price :( But overall good experience.”

“Buying my car here was such a great experience! Ashley was awesome, super friendly, patient, and really knew her stuff. She made the whole process easy and stress-free, and kept it fun. I never felt rushed or pressured, and she helped me find the perfect car for me. I left feeling excited and taken care of. Love driving my new baby. I highly recommend asking for Ashley! Thank you so much.”

“■●BUYER BEWARE●■ Found my new ride on Facebook with PHD Auto Group. After days & hours of research, they offered more bang for the buck. Car Gurus said it was a great deal and it truly was! Can't begin to say enough about Matt & Ashley! Very accommodating & extremely friendly. According to carfax it was in an accident. Asked the manager what kind of damage there was and from the photos and what I was told, bumper skin. OK, not a big deal. Well it's the morning after purchase, discovered I was lied to. They accident obviously was a bit more extensive. The liftgate (which still has junkyard part #'s on it) and other parts as well. Hit so hard the plastic is buckled inside. The drivers side was hit evidenced by bondo & a bad paint job & the overspray left behind. The front bumper doesn't even line up, so I can only assume damaged up there too. Contacted the dealer, said it's off the lot & my problem! At this point, I'm left no choice but to contact The Ohio Attorney General and Attorney Greg Reichenbach. I can't stop reflecting on our trade. The manager went down $2k on my trade offer because they put it on a lift and discovered a leak. I didn't want to walk away from the deal over $2,000. So he & I walked outdoors and distinctly said to him, you had the opportunity to put our vehicle on a lift and go through it with a fine tooth comb and I'm not afforded the same opportunity with the vehicle I'm buying from you. Im taking you at your word that there is nothing wrong with it. There's so much wrong... You don't want to accept the return and it hasn't even been 24 hours, which would have been the easiest & most decent and reputable thing to do. We will take the route to get our desired outcome. Update: While discussing situation on the phone, a man stating he was the manager, threatened if we followed through with our complaints their would be repercussions on our end. I Sir am not not happy with this entire deal nor your threat! ** Please look at the reviews on cars.com for this dealership. It seems this is common practice for them!**”