Great Lakes Honda West

“Hands down the BEST SERVICE DEPT! They are honest, fair, and great at explaining and showing the issues for my older Honda CRV. ALL the advisors are great. Can't go wrong with ANY of them, though I especially appreciate the help Matt has done for me in particular several times. No bias (obviously, of course) but probably my favorite service advisor. Also, Don is a great guy and very helpful salesperson. Highly recommend working with him if you need a new Honda OR used car. Easily the Best Honda dealership in the Greater Cleveland area!”

“I had a GREAT experience at Great Lakes Honda West. They helped me with my car purchase and made the entire process smooth and efficient. I was not stuck there all day, which I really appreciated. My salesperson, Mo Alfar, was extremely personable, funny, knowledgeable and professional, and never felt overly salesy. It honestly felt like talking with a friend rather than being pressured into a decision. I would absolutely recommend Mo to anyone looking for a Honda. Sullivan and Cam were also great to work with. They were efficient, organized, and Sullivan helped keep everything moving, which made the overall experience even better.”

“December 29, 2025 Outstanding Experience with Alex Sotherland at Great Lakes Honda West Buying my daughter her first car is a big milestone, and Alex Sotherland made the entire experience exceptional. When we purchased her Honda Civic in August 2025, Alex was patient, knowledgeable, and genuinely cared about making sure we felt confident and comfortable every step of the way. He never rushed us, explained everything clearly, and treated my daughter with respect—something that meant a lot to us as parents. Today we were back at Great Lakes Honda West for an oil change, filter change, and tire rotation, and we ran into Alex again—this time with our therapy dog, Mia. She was an instant hit with Alex and the entire staff, which just reinforced how warm, welcoming, and people-focused this dealership truly is. Alex isn’t just a great car salesman—he’s someone who builds trust and lasting relationships. If you’re looking for someone who goes above and beyond, especially for a first-time car buyer, ask for Alex Sotherland. We couldn’t recommend him more highly! We had such a great experience at Great Lakes Honda West! From the moment we walked in until the moment we drove away, the staff was so kind and helpful. A special thank you to our number 1 sales guy, Alex Sotherland, he was super friendly, fun to work with, and made the whole process enjoyable. Not pushy at all, just genuinely caring and willing to go the extra mile to make us happy. All the extras he made happen just made things easier and nicer with a little added touch to a 1st car. He truly cares about his customers. This was our very first Honda purchase for our 16-year-old daughter, and he made it a wonderful experience. We’re so happy we chose Great Lakes Honda West and Alex to help us through it all... Kristi”

“We worked with Mo Alfar to get our preowned Passport. He stayed late two days for us (not planned on our part) to get our deal done. Great customer service!! James, one of the finance manager, was also extremely helpful. Neither were pushy or high pressure. Just friendly and willing to get the deal done!”

“Best dealership in town! I was very nervous going into it as it was my first time buying from a dealership. But Mo was there to help and reassure me that it was simple. Being curtious and kind he helped through the entire process reassuring me about every decision I made and every option available to me. The entire staff at Great lakes honda west were very nice accommodating, overall great experience would absolutely buy from them again.”