Elko Motor Company

“Wish I could go less than 1 star. Here are the basics 2.5 months to fix a 3 hour job on my truck. Lied to constantly about the state of repair. I called 25 times my wife called 25 times we stopped in 10 or more. Refused to give me documentation to things they worked on, I mean that literally. Never return your call lie to you when they do. Never gave me a loaner so I just didn’t have a truck for 2.5 months still have a big truck payment and now I just had to rent another one to do this one’s job. My truck it’s brand new by the way still under factory warranty. Returned my truck with fuel light on and 7 miles to E I dropped it off with over half a tank. They have to test drive it I get that. But really 7 miles to E come on. I think they left the window down or cracked the entire 2.5 months. The inside was coated in dust and grime. So I had to pay to have it detailed after the repair. The paperwork said I needed to verify repair!!! Problem is still present btw. There is so much more I don’t have to space here to write. Just do yourself a favor and avoid this places like the plague I’ll never go back. I’ve had multiple bad experiences this one is just the final straw I kept giving them the benefit of the doubt but I’ll trade my truck in before I let them work on anything again or I’ll drive to Carson salt lake twin or Boise. I was treated so poorly that I decided to write my first Google review ever in hopes of helping my fellow countrymen avoid being treated the way I was treated. I hope this helps”

“All the staff was exceptionally friendly and very informative and very honest and most importantly very Good with knowledge of the product like a Tesla Y I've been buying cars there since 2001 or basically whenever they open took over new management. I remember when it was Dale White's but now it's Elko motor company. They have an exceptional quality, exceptional choice, exceptional variety and good prices or pricing. Thank staff for all the hard work including the mechanics and the detailers. Great detailing. Thank you”

“I was here about a week ago and let me just start with the fact that I had no business being on this lot. I have a terrible credit score due to some recent events in my life and even though I make good money, there was no way I was getting approved on a car. HOWEVER! ! ! I’ve been looking at Subarus for a minute now and I saw on the website a 2019 WRX and at an extremely reasonable price, I HAD to see it! I went late in the day to look so as to not bother them as I knew I couldn’t get it, Tony came out and I explained my situation and told him I didn’t need to waste his time. He assured me that nothing I did would be a waste of time but I did have a prior engagement and had to leave, I left him with my number for a call back and left. This guy did not bother me and late the next day I remembered he had said “we could drive it anyway “ … I loved the car so I went back. He had a busy morning but dropped everything to come drive the car with me. No pressure at all from the dealer, I had them run my credit. I had already gone to my bank and was not approved for the loan. It came back and they had to do a ton to get it through but they did! Even with everything I had going on they got me in at the payments I wanted and approved on my loan. I DROVE OFF THE LOT WITH MY DREAM CAR! Tony and Ed are magicians! Being a used car it had just a few minor things but before signing they had me go see the service department and any issue I had she took down and got parts ordered before I even bought it! Then they sent it back to detail even though it was already clean and made sure it was perfect before I drove off the lot! 10/10 best car buying experience of my life Thank you Elko motor CO.”

“The customer service was amazing and getting a trade in value on my old rig was quick and easy! Tricia and Joe helped us through the whole process and made it stress free. They had my Sequoia detailed and ready to take off the lot as soon as I came in for signature.”

“One of the best experiences I've ever had buying a vehicle! My salesman and the management were great. I traded in an older vehicle for a new one and they made the process seamless. I will definitely be coming to this dealership for my future needs!”