Elgin Auto Sales and Service Center

“When I called them telling them I was interested in a specific model, they started having an AI chat bot text me about what kind of car I was looking for.  Before we drove from WI, I called and asked what sort of fee's we be looking at. I was told there was only $350 in fee's, but later found out it had $700 in registration and tax, $367 in Doc fee, and another $995 for interior protection. This is when I should have walked away. Unfortunately, my wife was sold on that car so we ended up buying our Jaguar F-Pace on 10/25.  They then called me 3 days later to ask for more info on what kind of car we were looking to buy.... On 11/3 the coolant light came on.  We were optimistic and just topped it off. How could it have a leak after just a week, surely the dealer would have caught this in their multi-point inspection and service before selling? Now that we knew it was leaking, we looked under where it was parked and sure enough we had a large puddle.  The coolant light came back on a week later and we added more coolant.  We contacted our salesman Juan at Elgin Auto on 11/11 to let them know of the issue and see if they could help.  I saw where the leak was coming from and called our local Jaguar dealer, they told me that it's a very common problem and that it will need about $800 in updated metal hoses to replace the plastic ones that crack and leak. Juan said on the 12th he would have a manager get back to me after 2pm. By the 14th I still hadn't got a call back. I called and spoke to a manager on the 14th, he said we could make the 6 hour round trip drive and he would replace the upper leaky hose with the same plastic version that broke the first time. I said if that's all you'll do then just send me the hose so I can save 6 hours driving and swap it myself (the upper hose was very accessible and easy to swap). On the 14th I contacted them to confirm they'd be sending the part and asked for tracking info. On the 15th I asked again and they said they didn't have tracking info but it would be to me by the 21st or 22nd at the latest. On the 24th, still no part so I asked for tracking info again.  They told me "oops we sent it to the wrong address, we'll resend it... which part did you need again?" Obviously they never sent it. I reminded him that I sent him a picture of the hose a week ago.  I also told him that it's been a month and I still didn't have plates or registration which they said would take 2-3 weeks. On the 25th I asked Juan if he got anywhere with the DMV on the status of my plates and he said he's waiting on a reply from the Secretary of Wisconsin(??).  On the 28th the plates did show up, but I never got a follow up from the dealer about the plates/DMV.  The hose also showed up, but it was the wrong part and looked nothing like the picture I sent them.  At this point I had lost all faith in Elgin Auto and took it to our local dealer to make sure there weren't any other surprises with the car. After waiting for an appointment, we got the car looked at on 12/8. The coolant was leaking from 2 hoses and the water pump. The rear brake pads were down below 2mm and were listed as critical. The 80,000 service was never done and it needed new spark plugs or it could destroy the engine if one failed. They had pictures confirming the leaks and brake pads so I took their word on the spark plugs.  Total cost was $8,000. I called Elgin on 12/8 and left a message for the manager to get back to me and see what we could do.  My wife needed her car so we approved the repairs since I had lost all faith in Elgin Auto to fix it correctly for us even if we brought it back to them. A competent dealer would have caught the brake pads, the leaks, and the skipped service at 80k miles. An honest dealer would have fixed them or told us about them before selling it. Elgin Auto is neither. It's been 8 days and they still haven't even called me back, they never do. 0/5 stars (I'm putting 2 stars because companies can get 1 star reviews removed pretty easily) Merry Christmas, Christian Horn”

“Positive experience! Nice sales guys who worked as a team, were willing to help me (even though I wasnt "their customer"). Really nice touch. Carmen/crew in service was patient and made sure our vehicle was fixed up right, offered a loaner and a SMILE. Buying a used car is a stressful situation, but Elgin Auto Sales made it easy and very comfortable!”

“I love the service at Elgin Auto Sales & Service Center. I’ve brought my car in for maintenance several times, and the attention I’ve received has always been excellent. Carmen is amazing—she’s always ready to answer any question with clear and precise information. Her kindness and professionalism make this place 100% recommendable. When you visit, be sure to ask for Carmen—she will take great care of you!”

“I had an amazing experience at this auto sales and service center in Elgin! From the moment I walked in, Carmen and Jackie at the service center made everything effortless. They’re the kind of receptionists who instantly brighten the room — warm, organized, and genuinely caring. Carmen welcomed me with such kindness and made sure every detail of my visit was handled smoothly. She’s incredibly knowledgeable, patient, and you can tell she truly loves helping customers. Jackie was just as wonderful — friendly, efficient, and on top of everything. She kept me updated, answered all my questions without hesitation, and made the entire process feel stress-free. Between the two of them, the service center runs like a well-oiled machine. Their professionalism, communication, and positive energy set the tone for the whole place. It’s rare to see a team that works so seamlessly and treats every customer like a priority. If you’re looking for exceptional customer service from people who truly care, Carmen and Jackie are the reason to come here. They’re absolute gems!”

“Didn't plan on getting another vehicle but got a good deal and great customer service. Highly recommended”