Car Pros Honda El Monte

“I am a returning Honda customer and have always had a great experience leasing and purchasing my Honda in El Monte.I recently visited the dealership simply to obtain information regarding my credit score so I can refinance my car. When I arrived, a salesperson named Alexis was standing in the parking lot looking directly at my car. As I got out, I asked if he was Alexis cause I had spoken to him on the phone regarding the information I needed. So he says yes, walks over and asked, “So this is your car? What year is it?” I told him it was a 2025 Honda CR-V. He then asked if I liked it. I said yes because it’s hybrid, a great car and saves me a lot on gas.His response surprised me. He said, “Well, the crv’s are having issues. Have you seen the 2026?” It immediately felt like the conversation shifted into a sales pitch to get me to trade in my vehicle, even though I wasn’t there to buy a new car.When I explained that I was only there to obtain information regarding the FICO credit score used for my purchase, he responded, “I’ve never seen anyone with that type of problem. I didn’t find that comment helpful or relevant to why I was there. Instead of focusing on assisting me with my request, the conversation felt dismissive and unnecessarily discouraging.As the owner of a 2025 CR-V, I found the comments about my vehicle confusing and concerning. My immediate reaction was, “Why is this person even in sales if they can’t do their job right and be professional.” As a customer, I found it confusing that someone whose job is to represent Honda would speak negatively about a vehicle that the dealership sold to me and then immediately try to persuade me to buy a newer model. That approach didn’t make sense to me and didn’t inspire confidence. Instead of making me interested in another vehicle, it made me question the advice I was being given and left me with a negative impression of what should have been a simple customer service visit. Anyway, after that happened, I was helped by a member of the finance department who was professional, kind, and straight to the point. He listened to my concern, answered my questions, and helped me with exactly what I had come in for. That experience reminded me of the excellent customer service I received from this dealership in the past.Those are the kinds of employees who make customers want to come back—people who listen, provide accurate information, and focus on helping instead of making unnecessary comments. That’s the level of professionalism I expect, and I hope the dealership looks into Alexis’s conduct, approach to customer service & ensure other customers do not have a similar experience. Despite this, I still appreciate this dealership because of the positive experiences I’ve had, and I absolutely love my Honda CR-V hybrid sport. I look forward to returning, and I hope this feedback is taken constructively so the dealership can continue providing the excellent customer service that has kept me coming back. Also, David is a great sales person and very helpful! Ask for him when you go. He’s the best! 🚘🙏🏻 ✨”

“Want the best car buying experience? Ask for David Zavala!! This place has the best variety, lots to chose from, the BEST staff, no pressure, just a good time! Easy. Simple. Fun. Shout out to David for all his help!”

“I visited Car Pros Honda El Monte on June 4, 2026, at approximately 1:30 PM to ask a simple question about obtaining my vehicle title after paying off my auto loan. Unfortunately, my experience was very disappointing. After being directed between a salesperson and management, the situation escalated unexpectedly. A salesperson became confrontational and yelled at me in the showroom while I was simply trying to get clarification regarding my vehicle documents. As a Honda owner, I was shocked to be treated in such an unprofessional and disrespectful manner. No customer should be yelled at for asking a basic question. What made the situation even more concerning was the apparent lack of concern when I stated that I intended to file a complaint. I have always expected professionalism, courtesy, and respect from a Honda dealership. Sadly, this experience fell far below those expectations. I hope dealership management and Honda corporate take customer service concerns seriously and review this incident.”

“Please be aware of this dealer. Not reliable and dishonested with the customer. On May 1st, 2026, I visited Car Pros Honda El Monte for the oil change service with an 8 o'clock appointment, one of the dealer associates advised me the flushing cooling systems but they did not do the job right. A day after, my auto mechanic checked my car and discovered the job never been done correctly with a coolant empty reservoir that will cause me trouble for a long drive with strongly overheating and damaging my vehicle. I contacted the dealer for a brief explanation why this service never ever been done because there was no mark of opening the coolant system caps and any drops of coolant fluid on the spots especially the reservoir left empty. The service manager contacted me and will provide me the processing video but I need to present at the dealer to confirm the service has been done and completed accordingly. They knew that I had been told the associate, Ramon, regarding my long distance trip coming up. They should have emailed me the proof of this coolant flushing process. The service manager offered me a partial refund back to my account. Unfortunately, nothing happened up to date. I will definitely report this dealer to the Honda Corporation and the consumer business bureau regarding this incident. I NEED A FULL REFUND WITH AN APOLOGY FOR THIS HORRIBE, LIAR, DISHONEST BUSINESS! PLEASE BE AWARE OF THIS CAR PROS DEALER in El Monte, California. Do not be fool when they advise you any type of services. Please seek out with the second opinion from other auto mechanic to ensure it is true and correct. Think twice before accepting the service that will cost your money and it could be worsen that your vehicle stop running and get stuck on the road.”

“It's nice here! Their services are in good order with good time schedules! The customer waiting room is so nice and relaxing while you're waiting during auto repair. There's a nice colorful TV, snacks, coffee, water, and comfortable seats while you wait. All details are explained to you regarding services. I do like and appreciate their services (from buying a car here, even to repairs while making car payments). I give them a 10 score for all the car dealership and services here!”