Heller Chevrolet GMC

“Not so great. Drove 3 1/2 hours for a 2023 Sierra 1500 AT4. Approx. a day or two before I was to make the drive I got a video from Ian on a walk around of the truck. There was front bumper damage that was hidden in the sell photos (photos were very dark). We had discussed the problem and agreed the bumper would be fixed and I could still come test drive the vehicle. They then would deliver the vehicle once the bumper was replaced. When getting there and doing my own walk around I also noticed damage to the wheels that I had mentioned and it was written down to be fixed with the bumper. About a week/week and a half went by and my truck was finally delivered. The bumper was fixed but the wheels were not fixed like promised. I had contacted Ian about the wheels not being fixed. He said he would get it figured out as they were suppose to do that in the shop along with the bumper. I never heard back, I then asked again and was just ignored. About a month into having the truck the check engine light came on among other lights. It has been in the shop for almost a month now. The dealership working on my vehicle looked up the work done on the truck and stated there had been extensive work done to the vehicle seeing it had been in the shop so many times. Something I was never told. I contacted Ian again asking why the truck was worked on so often and if they could assist in getting a rental. They told me to use my warranty for the rental and they would send me what they did to it, they only sent me the paper showing the work done but never what the work was they did. Moral of the story, do your due diligence and make sure they follow up on what they said they'll do.”

“I had a great experience at this dealership from start to finish. The pricing was fair and transparent, with no pressure or games, which I really appreciated. I worked with Hunter and he was excellent—knowledgeable, friendly, and genuinely helpful throughout the entire process. He took the time to answer my questions and made sure I felt comfortable with my decision. Overall, it was a smooth and stress-free car buying experience. I would definitely recommend this dealership to anyone looking for a fair deal and great customer service.”

“This was our 4th vehicle we have bought from Hellers after we were referred to them on 2020. We live over 2 hours away but will never go back to another dealership. Jim has made each purchase and trade so easy for us, we couldn't recommend him more! They are great to work with, and communicate with each step of the process.”

“Our customer experience was pleasant, no pressure and Ross Ketchum was professional in every aspect. Additionally, Holly, business manager was also pleasant and courteous, she was thorough and explanatory resulting in a stress free experience!”

“Austin Jimenez made this a great experience , I chose what vehicles I wanted to look at, they were not all on one lot, but when I got there, they had them all delivered for me to test drive and compare. Very informative, professional service. I was prepared to go to the competition to see what they had to offer, but there was no need . They had exactly what I wanted and in the price range I was looking for ! Thank you, team Heller”