Eau Claire Ford Lincoln

“Recently my wife and I made our second vehicle purchase at EC Ford. Aside from the excellent product, the reason we returned was the genuine customer service we received from Benjamin Lindberg the dealerships General Sales Manager. We were greeted at the door by salesman Ryan Ripplinger. Ryan is friendly, knowledgeable and patient. He took the time to ensure we got the vehicle we wanted. Business Manager Adam Olmstead took us through the financials . His friendly personality makes this process seamless. I would highly recommend working with the people at EC Ford.”

“I dread visits to car dealerships because too often dealing with salespeople is like watching bad improv. My husband and I recently stopped at Eau Claire Ford and, fortunately, this was not our experience. Joe Pflieger came over to talk to us, and we immediately sensed that he was a very genuine person. He listened to us and was never pushy. The car that we drove that day wasn't right for us, but Joe kept us in mind and let us know when they got a similar vehicle in. This one turned out to be exactly what we wanted. The real test of a dealership is not how they sell a car but how they treat you when there's a problem. We did have a problem and it happened the very day we bought the car. After working with Joe, I had no doubt that he would take care of the problem, and he did just that. It's unfortunate that we had car trouble but EC Ford took care of the problem and made the ordeal stress free for us. I've made several trips back to the dealership and have met a number of people who work there. This is the most friendly dealership I've ever been to. There's a comfort level there that I haven't experienced at other dealerships. All in all, I'm very happy with my experience at EC Ford and highly recommend working with Joe.”

“Communication and attention to detail in the service department has been lackluster. Service advisors seem either too busy or uninterested to keep on top of customer vehicles, and don’t seem very attentive to listen to customer concerns. I’ve never once had anything explained to me or seen anyone in service interact with customers beyond just taking a payment. All the services on my vehicle have been done here from brand new to 40k miles now. I’m on the road for my job all the time, and drive 35 miles to come here, so an oil change/recall means downtime for my job. I’ve utilized the courtesy vehicle service (which has been much appreciated) to leave me at my office while they did what should have been a couple hours of work. However, every single time, they’ve taken all day to do a recall software update/oil change, or minor warranty concern/oil change. Each time I’ve made a set appointment right away in the morning, and they’ve asked me when I need it back. I haven’t wanted to be That Customer who’s breathing down their neck, so I’ve told them midday or early afternoon would be alright, so I could still hit the road in the afternoon. It’s anyone’s guess as to whether some procedures take most of the day, or whether they’ve parked it in the back lot for most of day to work on more profitable jobs, I don’t know, but that’s where good communication would come in. Every time I’ve had to cancel my afternoon plans and be the one to call them late in the afternoon to get any update. Usually they don’t know what’s going on, or the vehicle is still not ready. Once it was done and they’d just not bothered to let me know. This latest visit, I dropped off the car 15-20 minutes early for a 9:00am oil change/software update appointment. I’d also pointed out that on a prior visit for some warranty work, some retainer push pins for my bumper had been left out. No one else has ever touched the vehicle. Finally got a vague phone call, at 3:00PM, asking if I’d like a couple push pins for $60, which is frustrating. These push pins don’t just fall out on their own. I declined and asked if I could get a shuttle ride back. I waited for 1.5 hours after we spoke, and it didn’t come. Finally I was able to get a friend to give me a ride to the dealer and collect my car after I’d put my work plans on hold all day. Not to mention I need to make it 35 miles home. I understand that unforeseen issues come up in the daily life of a shop. I spent a decade as a service manager myself. Some days you’re just putting out fires in order of importance and the schedule gets bumped. I get it. Maybe some of the software updates take longer periods of time? Be transparent with customers if so. I would just ask for better communication if nothing else. I’m happy to be flexible and understanding if someone can communicate, and let me know what’s going on. If something is going to take 8 hours, be up front about it. If you tell me I have an appointment at a specific time, take care of it at that time. If it’s a “drop it off and we’ll see if we can slip it in” let me know so I can plan. Keep track of customers, listen to their concerns, be attentive to their needs, inform them of timelines. It costs nothing to offer good service and make a customer feel cared about.”

“Working with Matt Weber was single handedly the smoothest, nicest car purchase I’ve ever had. He was attentive, easy to communicate with, and has since kept me in the know about scheduled service work. He’s an amazing salesman who clearly knows how to take care of his customers.”

“I recently bought a 2025 Ford Escape from Eau Claire Ford, and I couldn’t be happier with the experience! From the moment my partner and I were looking at cars in the lot, Matt came out and greeted us with kindness and patience. He really listened to what I was looking for, and right away, he showed us a vehicle that checked all my boxes. It was spot on! We took the floor model for a test drive but ended up going with a similar one that had just 18 miles on it. Matt walked us through every step of the process, explaining all the details clearly and making sure we understood our options. He was honest, friendly, and made the whole experience fun and stress-free. This was my first time purchasing a brand new car from a dealership, and I was nervous going in—but Matt made it feel easy. He even offered us drinks and snacks while we did paperwork, and the vibe in the dealership was warm, welcoming, and full of laughs. I wish I could remember the name of the finance guy who helped us too—he was great! Big shoutout to Matt and the entire team at Eau Claire Ford Lincoln. We truly felt like family, and we’re so thankful for the great care and service. Highly recommend checking them out if you’re in the market for a new car!”