Brown Daub Kia

“First, let me start off by saying my family has purchased five cars from the dealership in approximately the last 12 years. 3 of them have from me. 2 new and 1 used. When I need a new vehicle, I don’t shop around. I just go to my dealership. I don’t haggle I just trust my associate is there to help me out. I have been experiencing issues with my front end. I look at my warranty info and it’s literally the day right at my five years. By the time I reached out to the dealership, it was two days past that. I wrote a message and I explained my situation. Let them know that financially I was in a bit of a tight spot. I asked them given my loyalty if they would consider extending my warranty for a few days to take care of my car problems. The associate was more than understanding and told me to bring my car down and They would do everything they can to make it work out The next day I get another message from a different person. They stated that my warranty was expired and that I should consider making other accommodations. I have been more than faithful to brown Daub kia. I needed them to extend some of that loyalty. Instead of doing that and really standing by the aspect of customer service that they have always made their top priority. They wanted nothing to do with me. My next vehicle will not be from this dealership. It’s a shame because I really used to believe in the people running this establishment. Years ago, they really cared about the customer.”

“I am extremely disappointed and honestly disgusted by how I was treated at this dealership. I truly loved my Sportage and made multiple good-faith attempts to work with the team on a new lease or buyout option. Instead of transparent communication, I felt I was repeatedly given the runaround, and we were unable to come to reasonable terms. This ultimately forced me to take my business elsewhere. What was most upsetting was my interaction with Mike Dalton when I returned my vehicle. I was told I could face additional charges from Kia following the lease-end inspection, despite previously being told by the salesperson at the time of leasing that my vehicle had passed inspection. The way this was communicated felt threatening and intimidating rather than informative. A lease return should be straightforward and professional. Instead, I left feeling uncomfortable and disrespected. No customer should feel pressured or uneasy during what should be a routine process. I hope management takes this feedback seriously and works on improving how customers are treated.”

“The salesman and staff were great. They were very approachable and were open to making a deal. My new lease is great and I was very happy. Better sales experience than my last one at my local dealership.”

“I had been eyeing the new EV9 for a couple months, test drive with Bill but still had a few months left on my current lease. I appreciated how Bill was not your typical car salesperson, there was zero pressure. My lease vehicle ended up dieing on me (Chevy) so it was go time! I popped in on a Saturday late afternoon before a huge storm, told Bill what I wanted to pay and done! Drove my EV9 home just in time to tuck her in for the snowstorm! Other dealers wouldn't work with me without wanting to keep me there for hours, I appreciated how quick and painless this was.”

“Jake and team were incredible to work with. They were extremely patient, professional and accommodating. They genuinely wanted to make sure I was picking a car that met my families life style and financial needs. I never once felt pressured to purchase anything. It was the best car buying experience I’ve had to date. Highly recommend and trust them. We are so happy with our purchase, thank you!”