Prestige Volvo

“I left my car at The Prestige Volvo to have the wiring repaired after damage caused by rodents. Not only did it take 40 days — forty days — but when I picked it up, the most visible damaged wire still wasn’t properly repaired. The wire to the coolant level sensor was neither replaced nor connected. Instead, the chewed end was covered with electrical tape. It seems the car's computer was adjusted so it wouldn’t activate the engine warning light or show the low coolant message on the dashboard. This is a safety concern. Releasing a vehicle in that condition is unacceptable — especially without letting me or the insurance company that paid for the repair know. Communication was also a major issue. Many of my phone calls went unanswered. I had to follow up constantly. After I brought this up, I was told a wiring harness would be ordered and replaced. Once again, no one contacted me. I had to call a week later. When I arrived, there was no harness. Instead, they replaced the connector and spliced the wires. The workmanship is very poor. The connector is installed so tightly that disconnecting it in the future would be impossible if needed. It looks rushed and careless. Waiting 40 days for incomplete repairs and dealing with poor communication calls into question the integrity of this business. I expected professional service. This experience was very disappointing.”

“I had a fantastic experience at Prestige Volvo! I just traded in my Mazda for a larger model, and the entire process was incredibly smooth and easy. The staff was very welcoming, and the facility itself is nice and clean. Highly recommend if you’re looking for a stress-free trade-in!”

“I recently worked with Denise Grieger, Sales Consultant at Prestige Volvo Cars East Hanover, and had an outstanding experience from start to finish, even while buying a car from 2 hours away. Denise was incredibly supportive throughout the entire process. She was honest, fair, and completely trustworthy during negotiations, which made the long‑distance purchase feel stress‑free for us. Before we even made the drive, she went above and beyond by sending a detailed video of the vehicle, walking us through everything so we knew exactly what to expect. When we arrived, the car and the offer were exactly as she described - no surprises, no changes, just total transparency. Denise made sure we got the exact car we wanted, and her professionalism and kindness truly stood out. We would absolutely work with her again and will gladly return to this dealership. After visiting multiple Volvo dealerships in NJ, this was by far the best experience we’ve had. Highly recommend both Denise and Prestige Volvo Cars East Hanover!”

“First and foremost, I am very happy with my purchase. The entire sales process was straightforward and easy. I communicated with Ryan by text prior to coming in to review details on the used V60 Cross Country, and he was extremely responsive—answering every question I had, as well as several I didn’t even think to ask (ie. timing belt). The pricing was clear and transparent from the start, which I appreciated. While everyone hopes to feel like they got a “deal,” I truly feel I received a high-quality vehicle for the money spent and was comfortable with the value. When I came in for the test drive and ultimately decided to purchase, the dealership was busy, but the experience was still smooth. I had already done my research and mainly wanted to confirm that the car matched what was presented online—and it absolutely did. There was a short wait while the vehicle finished being detailed, but Ryan kept me informed, and with a diner right next door, it was no issue at all. Once ready, he promptly called me and allowed my dad and I to take the car out for a test drive, which helped finalize my decision.”

“From the moment we walked in, we were greeted with genuine smiles and a truly welcoming environment. Everyone said hello, the space was clean and beautiful, and the snack bar offered delicious teas, plenty of coffees, and lots of water. The whole atmosphere made us feel comfortable right away. Mr. Ron Landstrom, Mr. Robert Acosta, and Mr. Pat provided excellent service from beginning to end. These gentlemen are personable, true family men who clearly love what they do. They were extremely helpful, patient, and made sure we were happy every step of the way. They went above and beyond—especially making sure our car was personally delivered to our home. Two young men also spent generous time helping me set up my Bluetooth and explaining every feature. Thanks to them, I left feeling confident and excited. I absolutely love my new XC40 Ultra—it’s beautiful, incredibly safe, fully loaded with all the bells and whistles, and practically drives itself. It’s exactly what I needed, and at a great price. We were treated with respect, care, and professionalism throughout the entire process. They truly did everything they could to make this a wonderful experience. Thank you for everything. — Maraluna and Rob Mico”