Dwayne Lane Chrysler Jeep Dodge Ram

“We came in on a Saturday morning because we needed a new jeep key made. There were several vehicles lined up waiting for service and we knew it was going to be a really busy morning. We were greeted by Jameson and he was very knowledgeable about the process of us getting our new key made. He informed us ahead of time that there would be a longer than usual wait due to staffing shortages in that department. I would like to give a big thank you to Jameson for staying calm and friendly even though he was handling multiple customers at the same time. Dwayne Lanes in Everett is very lucky to have him on the team! Thanks again Jameson for all the help!”

“I had a great experience working with Justin and Alex at Dwayne Lane when purchasing my truck. They were attentive, honest and made the buying process easy. Their customer service was the reason I chose to move forward with the purchase. However, as a woman business owner, my experience with the finance manager, Scott, was disappointing. His demeanor shifted noticeably during our interaction, and his lack of professionalism and attention to detail created issues with regard to my GAP coverage that never should have occurred with a dealership of this size. It felt as though he took issue with my role and didn’t extend the same respect or care shown by the sales team. I hope the dealership addresses this because the sals staff is outstanding and deserves a finance department that matches their professionalism.”

“Just Bought my second vehicle from Dwane Lanes. This time I had the pleasure to work with Jesse “JP”. I took my Wife, Daughter, and Son-In-Law with me to look at a used 2024 Jeep Wrangler. I was suppose to look at another one that did not meet all my safety package requirements. They were transporting it from Burlington, but it hadn’t arrived yet. Jesse “JP” called and informed me of this before I arrived (such good communication and accommodation). He even offered to drive there himself, because transport was overbooked. I said I’m coming anyway to look at more expensive models, even though didn’t plan to buy. When we walked in, it was crazy busy. Jesse had two customers ahead of me waiting for him. He politely asked me if I minded if his associate “Alex” help me until he was free, I said “Sure”. Alex went with the test drive and was zero percent pushy for the sale, he listened and answered all my questions during the test drive. When we returned, Jesse met me, still busy with others, and asked me if I was still ok working with Alex, I said absolutely. Alex sat down and listened to me about my cost issues with this vehicle, and said “let’s see if we can make it alittle better”. Well, he did, and during these talks, Jesse still checked in several times, ensuring we were still happy with our experience and service. We came to an agreement that I thought was not possible, got the Wrangler way below the CARFAX value. I was shocked. My second time there buying a car, hope to do it again. Request Jesse, and you will never regret it. He was impressive, even phenomenal!! Big Thank you to Jesse “JP” and Alex, what a great team they make!”

“☆☆☆☆☆ (0/5 Stars) I purchased a used Mini Cooper from Dwayne Lane’s Chrysler Dodge Jeep Ram, and my experience was deeply disappointing and concerning. As a first-time buyer, I asked detailed and intentional questions about the vehicle’s condition, inspection process, and overall reliability. I was reassured that the car had undergone thorough dealership inspections and was in good condition. Based on those representations, I moved forward with confidence. Within approximately 20 minutes of leaving the lot, a warning light came on. I immediately took a photo of the dashboard and sent it to the salesperson who handled my purchase. I did not receive a response. From that point forward, I experienced repeated mechanical issues and ongoing repair expenses. The condition of the vehicle did not align with the assurances I was given at the time of sale. I took my responsibility as a buyer seriously and did everything reasonably possible to confirm I was purchasing a reliable vehicle. I relied on the information provided to me. I had recently relocated to Washington from out of state and did not have a local support system. I worked extremely hard to save for that vehicle and to build stability here. Losing it less than a year later — after roughly nine months — and being left without transportation again was destabilizing. The ongoing issues created significant financial strain and emotional stress. What should have been an exciting milestone became a serious setback. I am troubled by the discrepancy between how the vehicle was presented and the reality of its condition. This experience has had lasting financial consequences for me. - Highly Unsatisfied Customer”

“If you're looking for a Jeep, I highly recommend Dwayne Lane's CDJR. I am in Thurston County, never talked to this dealer before, and Demetre talked through numbers with me for 20-30 minutes, even though I had a deal close to done in OR. Because of this, I held off on my OR deal (after months of back and forth). Justin finalized numbers later that day and was able to beat the OR offer [2026 Wrangler Rubicon X] and get me one in purple. Thanks to Justin and Alex, they had paperwork waiting for me when I arrived; it made the pickup process seamless. Alex was ready to walk through anything and everything on the vehicle as well. Save some $$ and go to Dwayne Lane's for your next Jeep. It's worth the travel!”