Maserati and Alfa Romeo of Englewood Cliffs

“I had a great experience at Alfa Romeo of Englewood Cliffs. The staff was pleasant, professional, and efficient throughout the entire process. I was able to choose my car, complete the paperwork, and sign all my documents within just 3 hours. The process was smooth and stress-free. I would definitely recommend this dealership!”

“I’ve given this dealership several opportunities with my Alfa Romeo Giulia, but this last experience was unacceptable. An oil change is approximately $200, which is already on the expensive side. On top of that, I was charged over $500 for diagnostics because my check engine light was on and I was receiving throttle and other warning messages on the dashboard. I dropped my car off on Sunday evening. By Wednesday, I still hadn’t heard a single word from anyone. After making three separate phone calls just to get someone on the phone, I was finally told that the thermostat needed to be replaced at a cost of approximately $1,800 because it could cause the engine to overheat. I was also told that some of the other warning messages, including the throttle issue, would be corrected as part of the diagnostic process. I was never provided with a written diagnostic report explaining what was actually tested or found. I picked up the car, paid nearly $700 between the oil change and diagnostics, and the very next day every warning message was back exactly as before. The check engine light and throttle warnings returned immediately. So, in the end, I spent nearly $700 and essentially received nothing more than an oil change. For a luxury brand dealership, I expected far better communication, transparency, and workmanship. This experience was disappointing from start to finish. If the dealership refuses to address the recurring warnings without charging you again, I would also ask them for a copy of the complete diagnostic report and request that they re-evaluate the vehicle at no additional diagnostic charge, since the original issues reappeared immediately.”

“I had an excellent experience at this Alfa Romeo dealership from start to finish. The team was professional, honest, and made the entire process smooth and stress-free. Whether you’re shopping for a new or used Alfa Romeo or coming in for service like an oil change or repairs, they truly care about their customers. A special thank you to Denis, who was knowledgeable, patient, and took the time to answer all of my questions without any pressure. I also want to recognize Manager Vlad, whose professionalism and commitment to customer satisfaction really stood out. He made sure everything was handled perfectly and went above and beyond to ensure I left happy. It’s refreshing to find a dealership with such outstanding customer service. I highly recommend this dealership to anyone looking for a trustworthy place to buy a vehicle or have it serviced. I’ll definitely be coming back!”

“Rose assisted me with my new vehicle! did a great job. my first auto loan, got me a approved and worked out a great deal.”

“First, shout out to Denis. He’s a great guy and his customer service was on point. I got a call within less than 5 minutes after I inquired about the vehicle, which I didn’t expect at all. I’ve been in the market for a BMW M440i for a while now, and honestly I haven’t gotten this level of service anywhere else. He was very patient with me even though I was asking a lot of questions, and he always got back to me quick. Everything was clear and straight up, no confusion, no runaround. I got approved fast too and with a good APR, which made the whole process even better. Since I was coming from out of state, they even set me up with an Uber, which I really appreciated. That showed me they actually care about their customers and not just making a sale. Overall, my experience with them was really smooth. Everything was easy to understand and they made the whole process stress free. I wouldn’t mind traveling miles again just to work with them in the future. Real good people, real good service. Definitely recommend.”