Frank Bommarito Buick GMC

“Colleen Torpea did it again.. I purchased my second vehicle from her in 11 months. She is extremely professional and really cares about her clients. She took the time to answer all my questions and walked me through my different options during my decision process. I couldn’t be happier with my new Canyon Denali.. Thank you Colleen for putting me in the nicest truck I have ever owned!!! I am one happy and extremely satisfied customer…..”

“Don’t write reviews, but this place left me so frustrated here I am. Waste of a day and am now going somewhere else for the future. Have only been here once before and it was meh. Scheduled service. Routine maintenance, oil change and tire rotation. Easy service 2 hours max. Also requested to investigate a squeaky belt and small oil leak I’ve noticed in driveway. No problem. Had done in past in other vehicles, belt is a quick thing, leaking oil can be discussed and scheduled later if needed. Anyway, I dropped off at 9AM. The service shouldn’t take more than 2 hours so I was planning on just working in their lobby while I wait. When I showed up they said it should be done by tomorrow, it’s an overnight drop off at 9AM. I said what, I’m not aware of that? I don’t have a pick up (It’s a 2 hour service max and I’m scheduled at 9AM). Do you have a loaner? No, that’s 2 weeks out. Ok…. So, I have to uber home for $30. I get home and get a phone call that I need to come and pickup my firearm stored in the vehicle before they can work on it…. Now, they could have told me before I left as it’s visible when they take your keys to get your mileage + plus it was serviced here before without this issue. In addition, my firearm IS in a fingerprint secured lock, so more secure than a glove box. But I now have to uber back for another $30 and then uber back home for another $30. So half the day is wasted, no service is done on my vehicle, and I’m out $90. Why “schedule” a time slot for a service when they won’t even start working on your vehicle. And why in the world is it a 2-day drop off….. for maintenance service: oil change and tire rotation…. Annoyed. Not going back. Waste of day and money. Firearm thing is pretty specific to me, but others be warned you can be inconvenienced on their scheduling just as well.”

“**Beware when you get your oil changed here!** Called a few weeks ago to schedule my regular maintenance. I got the confirmation email and it described the usual things that would be done - change oil, tires rotated, multi-point inspection, etc. Pulled up to the service desk for my appointment and the advisor asked if I was there for the oil change/tire rotation and I said I was and he asked me sign a box, which I did. Vehicle was finished and he told me the total amount and I paid it and he gave me my invoice and I was on my way. When I got home, I was puzzled to see an entry for "Cleaner" for $24.95. In the description of the service, it said "We also add 44K high technology fuel system cleaner/treatment." I called today and they say this service is included in their oil change package and it's recommended by GM. Only problem is, they never disclosed it when I made the appointment nor did they disclose it when I arrived for the service. It's not shown on their website or any marketing material that I can tell. While this might be a recommended service - it's a product from AC Delco/BG that they put in your fuel tank to clean the fuel system - it's by no means required, doesn't void the warranty and can/should easily be rejected if one chooses. As long as you know about it. The people I spoke to on the phone seemed to bear little responsibility for failing to disclose this and kept saying it's recommended and they include it in their oil change package. So that's why I'm posting this review to make people aware. They sneak it in there as "included" knowing full well that many people would decline the service if given the choice and seeing the cost. I get it - the BG 44K is a well-regarded product. But I also want to know the work being performed and want to be allowed to make a decision if it's cost-effective. I took the opportunity to call Bommarito Cadillac in St. Peters - they said they do the fuel system cleaner, too, but admitted they need to do a better job of letting the customer know up front. So if you get anything out of this, please ask them up front if they are adding the fuel system cleaner and tell them if you don't think it's necessary.”

“Went to buy a GMC Yukon here. Didn’t have the trade in, was told if I bring the trade in I can put a deposit on the vehicle to think about it. So we brought the trade in to the dealer ship. Wasn’t told that we had to come to an agreement to place the deposit, until the deal wasn’t likely to happen at that moment. So just a poor miscommunication. Didn’t come to an agreement because they absolutely LOW BALLED our trade in. Was told that they can find our vehicle at auction for an absolute lowball. Even though our car wasn’t made anymore and was highly sought out. On the car sheet it didn’t show our sun/moon roof, and I was looking at the guy like you can literally see the sun roof on the vehicle. And it was put as “fair condition” and the car was excellent condition. Attached is a picture of the “Fair Quality” car in question. So basically wasted our time. But luckily, they did us a favor because we went to CARMAX, and got an actual good trade in value $4,500 over what the dealer was giving us. And then went to a Chevy dealership and found an Chevy Suburban exactly how we wanted it, and the manager gave us a small discount on it, which this dealership wouldn’t do. Absolutely wasted our time. But did us a favor.”

“My recent visit here left me uncomfortable and disappointed. I arrived at 9am and did not leave until 1:30pm. I was literally the last person standing in the waiting room everyone else had come and left. When I first arrived I spoke with Joe and voiced some of my concerns since having my 2025 Buick envista…..when he couldn’t help, I spoke with the manager. CarPlay goes in and out, paint is chipped, and windshield is cheaply made. I don’t know if it’s because I’m a woman but I am a HARD WORKING WOMAN THAT WORKS HARD FOR MY THINGS…..& my concerns should mean something! After six hours waiting only thing I left with was an oil change and “updated system” now my windshield is completely (2 days later) ruined and it’s going to cost me 1000$ to replace…..having this car has been nothing but a nightmare!”