CARMAX ELLICOTT CITY

“Didn't honor their offer. The guy told me they dont have actual techs to appraise the cars, the guy just drives them around the parking lot. He came back saying I had engine issues ( no lights or issues to my knowledge) when I asked what specifically so I could have it addressed he told me they didn't really know because they dont actually put it in the air and check it the guy just drives it around.. makes sense why so many people have issues with their cars here.”

“I love Carmax - specifically in Ellicott City. I’ve bought all my cars from there for over 10 years. I want to share my most recent experience. I bought a Mercedes SUV that ended up having a defect. I let them know and was booked for a service. The service manager there (Cydney - I hope I didn’t spell this wrong) was beyond outstanding. She kept me posted every single step of the way, made sure I knew what was going on, made sure everything and then some got fixed, and went over and above. She is incredible. Because of her, I will always buy my cars from Carmax in Ellicott City. And a shoutout to the mechanics as well. I’ve bought my cars here for more than 10 years and I honestly won’t buy anywhere else.”

“Professional, courteous and patient! I was met at the fronnt door of the Ellicott, MD CarMax and there was no hassle or let me talk about it with my manager or other gimmicks that some dealerships use. We discussed the type of car I wanted and my trade-in. I waited my seven days of the offer and I'm a happy customer with my new, to me, car. I highly recommend this location.”

“The manager refused to consider an expired in store( just expired) offer although my car miles were actually less than what was on the offer ( I did not look at the odometer when I filled the form out).Gave me a bunch of bs reasons about features that were not there. When I pointed out the offer clearly says these features did not impact price, he said market fluctuates and encouraged me to sell immediately because prices were going down. One hour after I sold the car, I hit refresh offer and the offer was back to my original offer. The manager obviously knew the prices were going up or he knew the price had gone back up and he could have easily honored the original offer or even done a new offer with the higher price. Not a good guy. The woman who helped me with the paper work was very nice though. My new car 4T1K61BK1RU118393 had only 3800 miles on it, so honoring the original offer or even the latest offer should not have been an issue. He knew the market had “fluctuated” to a higher price and told me the price is going down. I guess the manager is what they call a used car salesman.I sell brand a new car every 2 years, I will not sell to carmax again.”

“This was about as painless as buying a car can realistically be. I found the car I ultimately purchased through CarMax at a location in Virginia. The stats looked good, the price made sense, and I am already familiar with the brand. Instead of driving down to Dulles to get it, I paid the $99 transfer fee to have the car shipped up to my local CarMax in Maryland. Between saving the trip and not having to deal with a Maryland inspection myself, it worked out well. I had my financing lined up before I ever set foot on the lot. I arrived around 4:45pm on a Tuesday, test drove two cars, purchased the first one, and was out the door before 7pm. The whole process was impressively efficient. CarMax’s multi-point inspection process, along with their return policy that effectively gives you a 10-day test drive, added a lot of peace of mind. I still brought the car to my local mechanic during that window, and it received a clean bill of health. This is the third car I have purchased through CarMax, and I have been consistently happy with how they do business. There is no pressure, no games, and no unnecessary friction. If I buy another car in the future, I will happily use them again.”