Gates of Elkhart

“If I could give Gate Auto more than 5 stars, I absolutely would. From the moment I walked in, Andre treated me like a real person instead of just another customer. Buying a vehicle can be stressful, but he made the entire experience honest, straightforward, and genuinely enjoyable. You can tell he takes pride in what he does, and that kind of integrity is hard to find. What impressed me even more was that the service didn't end after the sale. If the car needed anything—maintenance, repairs, adjustments, or making sure everything was exactly as it should be—they took care of it without making me feel like I was asking too much. They stand behind the vehicles they sell, and that speaks volumes about their character. Gate Auto isn't just in the business of selling cars—they're in the business of taking care of people. Andre went above and beyond, and I left knowing I could trust both him and the entire team. That's rare these days. If you're looking for a dealership that is honest, dependable, and truly cares about its customers, don't waste your time anywhere else. Go to Gate Auto, ask for Andre, and see for yourself. I couldn't be happier with my experience, and when it's time for another vehicle, they're the first place I'll go.”

“I had an incredible experience working with this dealership over the past few weeks. From the very beginning (around mid-April), the team was patient, persistent, and genuinely committed to helping me find a solution that worked for my situation. I came in with some credit challenges, and instead of making me feel discouraged, they consistently worked behind the scenes to explore multiple lender options and advocate for me. There were several obstacles along the way, but they never gave up. They kept communicating, adjusting, and pushing forward until we found something that made sense financially. A huge thank you to Ethan, Abijah, and Ralph, who worked through the financing challenges with me. Their dedication, problem-solving, and willingness to keep trying different options truly made all the difference. I also want to recognize Amy, who helped me on day one. She got me into the car right away, took me on a test drive, and made the experience so comfortable with great conversation. It really set the tone for everything that followed. What stood out the most was how supportive they were throughout the entire process. I never felt pressured—just guided. When I was ready to walk away, they again put forward their best feet to get me into the car that I desperately needed for my commuting lifestyle. They took the time to explain everything and made sure I was comfortable with each step. I’m truly grateful for the effort they put in and the respect they showed me as a customer. If you’re in a tough financial spot or just want a team that will actually work for you, I highly recommend giving them a chance. Thank you again for everything!”

“I bought a Mitsubishi Outlander in November for my wife and kids, thinking I was getting them a safe vehicle. Not the case. From the beginning its been crazy. First off, they sell a car with warning lights about safety features. Took over a month to fix that. My kids found rx drugs in the seat backs. Real nice. Then the snow came. This thing is just scary to drive. Jerks randomly when any tire hits slush or ice. Took it in after talking to Mitsubishi and told them what they said. They wanted 100 bucks to do the alignment, and said it was the tires. Come to find out, its probably the tires but not for the reason they stated. They said it was because I didn't have snow tires. According to Mitsubishi, its more likely the fact they sold me an all-wheel drive vehicle with mismatched tires. Apparently, you need to have 4 matching tires for several reasons. I go in and try to get this resolved, hoping the dealership would stand behind their cars. I was offered the alignment for free but they want me to pay for half the tires. I dont have the extra money for tires. How did this pass their inspection? How did the service department not catch it?”

“Tom was phenomenal at assisting me in finding a smooth, reliable ride! I love my vehicle! Landon is a pro when it comes to warranty and I truly have no regrets on adding it. In fact a few months after purchase, a sensor went out and it saved me $515, thank you Landon!! We did have 1 small hiccup with my payoff on my other loan, BUT the managers at Gates recognize that making things right bring long-term happy customers. They took care of me. Can’t forget to mention Tina at the service counter! It’s even the little things, like my phone dying while I was waiting for my car to be serviced and Tina gave me a charging brick to charger my phone! Thank you agates for a whole team of wonderful people and thank you for getting me into a vehicle that drives great in the winter and makes me feel safe! Everyone start by seeing Tom in Sales!!!!”

“Tom was my salesman at gates, I Literally went in there to replace the batteries in my Malibu and left with 2 brand new vehicles. Me and my wife spent about 6 hours with Tom test driving vehicles. We have so far been more then happy with there service and enthusiasm to go above and beyond to get us in the vehicles we wanted. We told them our monthly price point we wanted to be at or under and they also made that happen. Thanks gates you forever hold out business! UPDATE: So we have owned the vehicles a few months now and gates still goes above and beyond.”