Elk Grove Acura

“Purchased 2 Acura Zdx’s from this dealership. All my services were done at Niello. This is my first time bringing the car to Elk Grove for service. I received 3 recall emails from them before scheduling an appointment. Came and it’s ghost town. No advisors. One Filipino/asian walking towards me sipping his coffee…”what’s going on” no hello or handshake. I said I am here for a recall. He said we can’t do anything unless you are experiencing an issue. I said it’s a recall you are supposed to check it and make sure everything is ok. Not in his book. He refused to help. I said I am also having an issue with my front sensor he said that’s a different service department lol. This guy definitely woke up on the wrong side of the bed. Your job is service but your customer service is at 0. He even questioned my appointment before I showed the confirmation. He said the advisor didn’t even work on Wednesday so he is not sure who booked my appt. I said probably AI or a ghost. Never coming back here!”

“We had a budget and Jason and Isiah responded in a timely fahsion and were willing to help us. Friendly guys with helpful information. Donte was THE BEST salesman to take us out and finalize our purchase. He was so kind and personal but very professional, not what you'd expect in typical salesman lingo and personality. He was top notch! Very helpful with information, and made it a positive experience buying our car. Thanks!!!”

“Had an issue with the alignment on my brand new Acura that I purchased from another dealership about 400 miles away. I left LA with only 50 miles on the odometer and quickly realized during my road trip to Sacramento and back that the alignment was off. I scheduled a service appointment with Elk Grove Acura, and they were more than happy to take care of the realignment with no hesitation or hassle. The service team was professional, helpful, and made the process easy. Dwayne Reyes is a good service advisor. I enjoyed the complementary hot chocolate as I waited. I only wish my Toyota hadn’t blown its engine at 300k miles in LA, otherwise I definitely would have purchased my Acura from them instead. Great experience with their service department.”

“Knight Acura in Elk Grove auto mall was an excellent experience and very helpful. David was very helpful who was my salesman and he went beyond his duties to make sure we were okay! Jason was very helpful and welcoming! If you’re looking for a vehicle this is the place for you! It was a pleasure meeting everyone and I’ll be back soon!”

“Loved my experience purchasing my car from Acura of Elk Grove. I normally dread the long tedious process, but not this time. EVERYONE was courteous, there was never any misleading talk or pressure to purchase. Our salesperson Randy was knowledgeable without being pushy, Stan from financing presented various finance options and coming to an agreement on price was easy and straight to the point. I never felt pressured or mislead. The best experience I've ever had buying a car...and the best part things were wrapped up in 3 hours. Highly recommend Acura of Elk Grove”