Elgin Kia

“ask for kostya, he’s the best!! he makes sure you don’t have your typical dealership experience. all he wants is for you to drive out of the dealership with what you walked in looking for. i told him what i wanted and where i wanted to be monetarily, and he made it happen!! overall amazing experience”

“I had an extremely disappointing experience with Kia of Elgin. In January, the check engine light came on in my 4-year-old Kia Seltos with only 40,000 miles on the original engine. After bringing it to Kia of Elgin, I was informed that the entire engine needed to be replaced. As a mother of two toddlers, this immediately created a major inconvenience, especially since the dealership does not offer loaner vehicles. I was specifically told by a team member that I could rent a comparable vehicle through Hertz or Enterprise and would be fully reimbursed by Kia. Based on that information, I rented a vehicle similar in size to my Seltos. When I later submitted my reimbursement request through Kia Customer Service, I was informed that Kia would only reimburse up to $45 per day—far less than the actual cost of the rental vehicle I was advised to obtain. My vehicle was in the dealership’s possession for an entire work week, and nearly five months later I am still waiting and fighting for reimbursement. Had I been given accurate information from the beginning, I could have made a more informed decision regarding transportation costs. To make matters worse, the replacement engine installed by Kia was also faulty. Within a month, the check engine light returned and the engine had to be replaced yet again. Experiencing two engine failures in a vehicle with such low mileage has completely destroyed my confidence in the Kia brand. Going forward, I would rather drive farther to another dealership, such as the St. Charles location, which offers loaner vehicles, than return to Kia of Elgin. The lack of accurate communication, the absence of loaner vehicles, and the ongoing reimbursement issues made an already stressful situation far more difficult than it needed to be.”

“SERGIO was absolutely amazing! He is by far the best salesperson I’ve ever worked with when buying a car. He was incredibly kind, knowledgeable. He made everything easy I highly recommend Sergio to anyone looking to purchase a vehicle. Thank you for the outstanding service!”

“I had an outstanding experience at this dealership from start to finish. The entire team was professional, welcoming, and genuinely focused on helping me find the right vehicle—not just making a sale. The sales rep Sheila Nieves was knowledgeable and patient, taking the time to answer all my questions without any pressure. They made the process smooth and stress-free, which is rare when buying a car. The transparency throughout the pricing and financing process was especially appreciated—no surprises, just honest communication. The showroom was clean and well-organized, and you can tell they take pride in their business. Even after the purchase, their customer service didn’t stop—they followed up to make sure everything was going well and that I was satisfied with my vehicle. If you’re looking for a dealership that values customer experience, honesty, and professionalism, I highly recommend them. I’ll definitely be coming back for future purchases and service. We purchased the 2027 Kia Telluride Sx X-Line Prestige & 2025 Kia K5 GT”

“I had a great experience leasing my new 2026 Sorento and highly recommend working with Willy Sanchez. From the very beginning, Willy was friendly, professional, and easy to work with. He really took the time to listen to what I was looking for and helped me find the right vehicle and lease that fit my needs and budget. Willy made the whole process simple and stress-free. He explained everything clearly, answered all my questions, and never made me feel pressured. It’s clear that he genuinely cares about his customers and wants them to have a good experience. The entire dealership team was also very organized and efficient, and everything went smoothly from start to finish. Leasing a car can sometimes feel overwhelming, but they all made it easy and straightforward. I am so happy with my new vehicle and so grateful for such a positive experience. If you’re looking to purchase or lease a car, I definitely recommend asking for Willy Sanchez — you’ll be in great hands!”