Auto City Sales

“Sales team wants to go home early so they lie about the closing time and tell us to come back tomorrow. A few weeks ago I was helping a co-worker (we are teachers) look for a used Acura Integra. Auto City showed one in stock that my friend got very excited about and so I made plans to go with her and my family on Sunday to help hammer out a fair deal. Time went over a little shopping at Parkway Plaza and I called the dealership at 4:55pm. The salesman who answered the phone said they had the car but that, “We are all leaving in 30 minutes today”. I thought this was odd since their store hours showed a 6pm closing time for Sunday but since we were less than 2 miles away I told him we would be there in a few minutes. My co-worker is a little shy and also very accommodating of people. She said she felt bad if the store is closing early today so I told her I would get out of the car first and talk to the salesman first to see if they were willing to stay to make a deal. We arrive at the dealership at 5:05pm and the car is parked in front with someone waiting by it. I get out of my vehicle and introduce myself to the salesman who quickly tells me this is the car but he doesn’t know much about it and that I spoke to someone else on the phone who is elsewhere on the lot closing up for the day. I told the salesman the car was for my friend, she is willing to purchase it today but is waiting inside my vehicle for me to give the signal because she doesn’t want to inconvenience anyone. The salesman told me that they are closing and it would be best to, “come back tomorrow or another day”. We left the dealership and since my co-worker is busy with her own work and family during the weekdays she said she can only look at Integras on the weekend. The next day I get a call from someone else at Auto City asking when I could come in to look at the Integra. When I explained what happened the day prior and that we cannot come back during the week the woman apologized. She said that the store does indeed close at 6pm on Sundays, that it is also not out of the question for salesman to stay after closing to make a deal, and that they had a different sales team on duty on Monday. I relayed all this information to my co-worker but she was rather upset at this point and said she would never go back to a store to purchase an item with salespeople that lie and can’t be bothered to help because they would rather skip out on work early.”

“I purchased a 2025 trailblazer and it was an easy process. I live in Nevada, and my truck was shipped directly to me . I noticed a little paint was chipped not noticeable to anyone else but I noticed it and the front floor mats were missing and Stan was great he reimbursed for the purchase of new floor mats and sent a check for me to get the paint job done. I would recommend them for your car needs. Very professional and wonderful customer service.”

“Very happy with my new purchase of a Rav4 hybrid. The process was very smooth didn't feel any pressure to make the sale, no haggling and I was told the OTD without pulling teeth like other dealerships in the area. I did have a misunderstanding with the sales person but the manager made correction that satisfied me and that was my only complaint.”

“Franck was a great salesman and was very knowledgable and forthcoming. I recommend him specifically, as the other two men I spoke to both gave white lies (I don't think they were salesmen), but I understand it's always up to me to do my due diligence so it was not a big concern. No issues at all with Franck and I would come back just because of him!”

“Great buying experience. Ali in finance helped me complete the approval process over the phone and on-line, it took minutes. After I was approved, he sent me the cost breakdown on the cars I was interested in so when I arrived, I only needed to test drive my car sign documents. They have a huge selection of nice cars. Ali, Issac, and everyone there is friendly and helpful. I highly recommend and will be back myself.”