Team Mazda of El Cajon

“Sam was extremely helpful and very knowledgeable. He walked us through each step in purchasing our car. Very pleasant experience. Lauryn the finance manager was so accommodating, pleasant and met all our needs.Great experience!”

“Great experience at this dealership. The team was open, honest, and never pushy about extras, which made a huge difference. Logan made the whole process easy and stress-free. Shoutout to him for taking care of everything smoothly. Would definitely recommend.”

“We bought a SUV from this dealership back on Feb 18, 2026, but we decided to wait this long due to the fear that the dealership would mess up or change some paperwork because of us speaking out against them. At the surface, everything was great. The salesman, finance department (we used our own bank), and the overall team worked with us as if we were special and important. The moment we started to sign paperwork and finalize everything; the rug was ripped from our feet. EVERY CAR FROM THIS DEALERSHIP HAS AROUND $1500 OF DEALER ADD-ONS. Based on the vehicle we were able to get a discount of around 2K, but it only gets worse from that point on. The car needed a transmission service (it is a Nissan, we understand maintenance intervals), at the last moment the sales rep told us that there was just one key, this dealership did not even offer the 3 day 100 mile return policy that most dealerships offers, before driving off the lot the vehicle was only filled up to half a tank of gas, one of the wheel's locking lug nuts was missing, upon further inspection of the inside, the panels were cut and scratched up badly in the trunk area, and the rear seat release latch was broken. I noticed the missing lug nut before driving off the lot, and I asked the sales rep to fix the issue, but he literally went to the maintenance side and grabbed "the only lug nuts we have" and was going to force it on to seal the deal. I stopped him due to my skills and knowledge, but what if I did not know anything about cars. That is a repair bill for me and not them. I called the General Manager Christopher Galazen to complain about the service and lack of professionalism, but he completely disregarded me with "That is company policy for used cars" about the gas and keys (the car was a 2021). He said that he would talk to the sales rep about fixing their issues, but that is probably to tell them to never help "fix an issue again". Sicken by this response and poor service I feared that they would purposely mess with our registration paperwork, so I waited for about 5 weeks before calling to check in on them. I got passed around on phone tag like a child, and the one person that was filling in for finances told us, “Just wait, that temp registration is good for 90 days." We asked multiple people to have the actual finance manager to give us a call back, and they all took our information and said, "Yes sir, it will be done." No call back at all. They told us that they were like a family and we were important. Money is the only thing they care about. If the GM is willing to disregard paid customers so openly, then the rest of the departments must follow similar "company policies" as well. If you like to be lied to by sales reps, swindled out of a fair price, forced into add-ons, disregarded by the GM, and overall have a really negative feeling when you just spent your hard earned money, then come to this dealership. We will only be shopping at AutoNation dealerships from now on due to the extremely poor service. We have bought and sold cars from their, and they do not lie or hide small details about their pricing, treat their customers just like a pay check, and overall they have better quality cars in my opinion.”

“Just purchased a vehicle last night from here and I have to say I was impressed with the amazing customer service here! Jason, Mark, and Alex made the whole experience super easy and got me a great deal! I’d definitely recommend working with Jason and Mark if you’re looking to get your next car!”

“From the minute I walked into the door, to meeting my sales person and meeting the sales manager, it was nothing but an amazing experience. I’ve been through the buying a vehicle process on many occasions and this by far has been the best one yet! Alyssa was amazing! She made me feel so comfortable and not pressured at all. Very knowledgeable and very friendly. Mark the sales manager was also amazing. I was upfront on what I was looking for and how much I was willing to pay and he made it happen and not once did I feel pressured. Love my new car and will definitely be referring friends and family and will return here for any of my future vehicles. Thank you guys!”