CARMAX EDISON

“This was my second time purchasing a vehicle from CarMax, and while this experience wasn’t the smoothest from start to finish, what truly matters is how a business responds when challenges arise—and the team at CarMax Edison absolutely delivered. The vehicle transfer was delayed for about a month due to transfer issues, which unfortunately caused me to pay for a rental vehicle out of pocket while waiting for my car. After purchasing the vehicle, it also needed repairs despite having passed the 125+ point inspection. On top of that, a form was accidentally left out of my registration packet, which could have caused additional delays. As soon as the issue was identified, the team overnighted the missing paperwork to me so everything could be resolved as quickly as possible. What truly impressed me was CarMax’s commitment to making things right. They reimbursed me for the rental vehicle expenses I incurred during the transfer delay, refunded my vehicle transfer fee, and even arranged to have a similar vehicle transferred to the Edison location at no additional cost so I still had another option. They also completed all necessary warranty repairs, reimbursed me for the replacement key as promised, and promptly sent reimbursement checks overnight via FedEx. A special thank you to Peter, Kavish, Samantha, and Anna for their outstanding support. They were incredibly responsive, professional, and genuinely cared about resolving every concern I had. Their communication, follow-through, and willingness to go above and beyond made all the difference. I also want to recognize my sales consultant, Kenny, who was top-tier throughout the buying process. He was knowledgeable, patient, never made me feel pressured, and made the purchasing experience enjoyable from day one. While this wasn’t the easiest vehicle purchase I’ve ever had, the CarMax Edison team turned a difficult situation into a positive one through exceptional customer service. Mistakes can happen anywhere, but it’s how a company responds that defines the experience. They stood behind their commitment to customer satisfaction, resolved every issue, and made sure I was taken care of every step of the way. Thank you to everyone at CarMax Edison for your professionalism, integrity, and dedication to your customers. This experience reinforced why I chose CarMax again, and I wouldn’t hesitate to recommend the Edison location to anyone looking to purchase a vehicle.”

“Incredibly smooth experience selling my car to CarMax! Their offer was super competitive and the process was nice and easy. Called in to expedite my appointment and customer service was helpful and set it up for the next day.”

“My family had an absolutely fantastic experience selling car to CarMax tonight! The entire selling process was incredibly streamlined, straightforward, and transparent. A huge, special shoutout to Sarah Abraham! She was remarkably professional and energetic. She handled our appraisal and paperwork with efficiency, making sure we understood every step of the process. There was zero stress, and the transaction was completed much faster than we expected. If you want to sell your vehicle for a fair price without the typical hassle, I highly recommend going to CarMax and asking for Sarah. If I could, I will give her TEN stars! Thank you, Sarah, for making this so easy for us! ❤️”

“Why does anyone still use traditional dealerships?? I found the exact car I wanted, shipped it from VA for only 150$, worked with my schedule and timeline. No hassle, no hidden fees. And because they’re national the car I bought was 3-4k more at other jersey dealerships. I’ll never go back to traditional dealerships (also was in better shape than the same model I test drove at other dealerships)”

“I bought my car here 2 months ago (Acura TLX) and then my bf bought his 2 weeks after me (Dodge Durango RT) & I can say we had an amazing experience with Ralfy everything went so smooth & easy the experience was amazing and I couldn’t thank Ralfy enough for all his help & patience. We love our cars ! Thank you”