Tri City Kia

“I had a very disappointing experience with a general salesman named Steve. He was extremely impatient, unprofessional, and rude during a phone conversation while I was trying to resolve an issue on behalf of my elderly father, for whom I have power of attorney. Called back to file complaint, spoke to his boss, Mike Rutherford, who was just as rude. My father who was able to go to the location as I was speaking to Mike,was also very condescending , with very little patience. * “The tone of leadership becomes the behavior of the team; a good attitude isn’t optional, it’s foundational.” Customer service and basic respect are especially important in situations like this, and unfortunately, that standard was not met. Due to this experience, my father has decided to take his business elsewhere for any future vehicle purchases. I hope this feedback is taken seriously so that no other families have a similar experience.”

“i brought my car here to get the radio replaced and after i got it replaced they scratched it so bad taking it out. i’ve included a before and after photos. very disappointing and unprofessional. thanks alot kia”

“I have a Dodge Ram 1500 and it had a whole lot issues. Ed and his service team jumped on that truck and very quickly found each issue and repaired them. My truck runs like a new one. They even cleaned it and made sure I was ready to drive off at no extra charge...ALOT of work for a fraction of the cost at other dealerships. VERY PLEASED!.”

“This was the best experience we’ve had when purchasing a vehicle. While purchasing a vehicle from the dealership, my personal vehicle was having major complications. The battery was so far gone that jumping it did nothing. We had Douglas as a salesman. As a salesman, he is extremely efficient, skilled, honest, and knowledgeable. His top priority was ensuring our satisfaction with our purchase as well as being as transparent as possible. As a man, Douglas is compassionate and benevolent. He went above and beyond to make sure that we got back home safely regarding the issues we had with my car battery. The service department was amazing for their quick responses and procedures. They travelled to where my car had been left, which was only across the street, and installed the battery right then and there. Quan, the finance man, was also to thank! He was clear and concise with the information he was providing. He thoroughly answered any questions we had and made the experience comfortable for us! Overall, an experience that went south real quick turned into something so much more. Completely unforgettable!”

“Every single time I come here it’s the same, Great service and customer service as well. The service advisors at the dealership are top notch, they are friendly and accommodating, every time I’m in they are focused on providing great customer service. When you arrive you are greeted by employees who refer to you by name and know why you’re there. Paperwork is done efficiently and all options are explained to you, there aren’t surprises regarding your visit. All dealership team members treat you with courtesy and respect, work is done as agreed upon and your car is returned to you in the same condition it is dropped off. Eli was my service advisor and he was very thorough explaining my service options and keeping me updated about the status of my service. He showed the same level of courtesy and enthusiasm from start to finish. Waiting the customer area there is coffee and bottled water, comfortable seats, cell phone chargers, tv and WiFi. In conclusion, I was handed off to the cashier at the end of the service, she was as friendly as the rest of the staff, I’ve never had a negative experience at Tri-City Ram when servicing my Ram truck and I look forward to my next visit, I encourage you to do the same. I was given the opportunity to provide feedback and I gladly took the opportunity to do so. Too many people provide feedback or are critical when they have an issue or experience a problem. I hope to continue to receive the level of service that Tr-City has provided to me, going to the auto dealer for service doesn’t have to be a drag.”