North Bay Imports

“I’m very happy with my experience! The staff were all kind, friendly, and professional. The location was beautiful, and the whole buying process was easy and comfortable. Most importantly, I absolutely love the car I purchased. Thank you for the great service! I would definitely recommend this dealership to anyone looking for a used car.”

“Bought my first new car from Justin at North Bay imports. Great price, no pressure, amazing patience and was attentive to the questions I brought up. The only thing making my rating 4 stars and not 5 stars is that the detailing job they did on the car was subpar. Aside from that, the service was great!”

“I recently brought the audi i just bought, not from them. To be checked out. When purchased the car had two evap codes and a misfire code. Beyond the inspection, I made clear it was there so I could get it threw emissions. The car is old so naturally they made a lot of suggestions that where not in the budget. After having the car for a week , I was told the car was ready that the only code that remains is the misfire cause I had chosen to do the plugs myself. I quickly realized that the evap codes where still there and the misfire code was gone. Threw the process the people there where very nice. Communication was not at all . Things where done that where not documented. After talking with them after I picked up the car , thier response to my questions and concerns where meet with blame. At the end I ended up with a rather expensive bill that did not help me to get threw emissions nor did the codes that was the original problem get solved. Very disappointed with this experience. After seeing thier reviews I thought this could never happen. The evap code is for a leak detection pump. Witch you have known if you had done half of what you said. The misfire codes are gone and haven't returned. Spark plugs where replaced and no oil was found. There is no way to know what condition the timing chain is in unless motor is torn down. No noise at cold start up points to the fact its not lose. I have seen the new cap and plan to make payment for that. You said a smoke test was performed but was not documented. You removed spark plugs for compression test and instead of just replacing them at that time. You choose to put the old back in and try and charge 500$ for 60$ in plugs and a hours work. Thats how long it took me .”

“This was the best car buying experience that I have ever had. I will never buy from another seller again. North Bay provided professional, friendly and fast service to find me a car that suited my needs. I was in and out quickly with no pressure to buy. They found me the perfect vehicle and I LOVE my new Audi. The owner and sales team are wonderful. Thank you to Dan, Jackson and Tiffany. I appreciate your time and willingness to answer any questions at any time. I'll be back, and will absolutely send anyone I can to your business.”

“Worth the wait—thank you, North Bay Auto! I’m so glad I didn’t walk away. After a few hurdles and not finalizing the sale right away, the team at North Bay Auto never gave up on me. Their customer service was outstanding—so patient, understanding, and committed to getting it right. They worked hard to find me a very nice vehicle in excellent condition, with great rates that actually fit my budget. I truly appreciate all their effort and follow-through. If you’re looking for a dealership that cares more about the right fit than just making a quick sale, go see them. Highly recommend.”