BMW of Southpoint

“I recently visited BMW Southpoint and wanted to take a moment to highlight the exceptional customer service I received. At first, I’ll be honest, I was a bit turned off by the overall lack of customer service when I arrived. It felt like no one was really interested in helping, and I was ready to walk out. That changed the moment Joshua Winstone stepped in. Joshua recognized that no one was offering any assistance and immediately offered to assist me, and his professionalism, patience, and genuine willingness to help completely turned my experience around. He listened, guided me through the process, and made sure I felt seen and taken care of. He followed up with me and answered questions that I had as I was thinking things through and on the fence about which car I wanted to purchase. He is truly a standout and the reason I decided to continue doing business there. I also want to recognize Shayan Samsam, the business manager, whose customer service was just as impressive. He was professional, knowledgeable, and made the final steps of the process smooth and stress-free. His ability to explain everything clearly and respectfully really sealed the deal. Thanks to Joshua and Shayan, what started as a frustrating visit turned into a great experience. If you’re considering BMW Southpoint, I highly recommend working with them—they truly embody what excellent customer service should look like. I walked away with the car that I absolutely love and feeling like family with the ones who assisted me!”

“I had a great experience here, James E. did a great job and stayed late for me, the dealer had the car ready on short notice and was accommodating for the travels I had to make. Had me in and out in an hour and a half and had me already approved before I even got to the dealer. Easiest car buying process I’ve ever had.”

“Purchasing a vehicle at BMW of Southpoint has been the best car buying experience I've ever had in all aspects. The facility is clean, well maintained and the staff is attentive, welcoming and helpful all the way from the reception desk to the show room. I was introduced by the receptionist to Adam Kesri, who guided me through my vehicle purchase from start to finish. I wanted to order a vehicle from Germany with a very specific build in mind and he walked me through the process and gave helpful advice along the way. Past experiences with dealers had me a bit on the defensive at first. You always hear horror stories about upselling, hidden costs and adding dealer % to car loans but none of these things happened. Adam was very upfront with everything, gave me a clean out the door price on my build that remained the same throughout the buying process. He also helped me get a fair trade-in value for my old car and treated it with respect. As i waited for the car to get built, Adam gave me regular status updates, even giving me a tracking website that followed the cargo ship that my car was being transported in all the way from Germany to the final port in Baltimore. The experience of picking up the car from the dealership was great as well and left nothing to be desired. It was sitting inside the showroom in a separate area, spotless and ready to go. Adam went through all the essential features that came with it, set up all my keys and explained upcoming services, how the break-in period works for this particular car and after we had done that, there was a brief document signing process and I was on my way. I am beyond happy with my 2026 M3 competition Xdrive. The car is really 3 cars in one. You can set it to comfort and it will behave like you would expect a family car would, smooth transmission, soft suspension and its quiet as a mouse, then you push the m1 button on the steering wheel and it has a complete attitude shift, there is a low, menacing growl to the exhaust, the acceleration is immediate. The car feels like its glued to the ground. Take it another step and double tap the M2 button and hitting the sport heads up display turns the car into an absolute monster. The gearshifts all happen at peak RPMs, the engine noise is raw, suspension and steering stiffen up and the acceleration is insane. All in all, this has been a great experience for me and my family and I will def. return in the future for any new car purchases. -Martin”

“By far one of the best car dealerships I have ever purchased a car from! Randomly stopped in on a Saturday while looking to purchase a new BMW M3. Had the pleasure of dealing with JR Hunter who managed to score me an allocation in record time, ordered the car to my exact desired spec. JR sent me updates all along the way and provided a fantastic experience during the delivery process along with the entire staff that was involved. When i get ready for my next car i will without a doubt be back! If you need any assistance with a BMW don't skip BMW of Southpoint!. After some miles on the car went back for my first service and the service dept is just as good. Got my car in quick and sent me a full video of the car with everything done to the vehicle along with what’s needed next service.”

“I've had a wonderful experience at BMW of Southpoint. The sales department especially my associate Joshua Winstone is very friendly and accommodating. They were thorough in answering any questions I had and the purchase process was smooth and comfortable. Will absolutely be back for future automotive needs.”