Rick Case Kia Duluth

“I have not yet been able to begin the service process. However, based on my experience so far, I would not recommend bringing your vehicle here if you value professionalism, timely communication, or efficient service. It took three days of repeated calls to receive any response or confirmation that my vehicle had even arrived at the service location after being towed. The company website does not list the updated address, so my initial tow was incorrectly directed to the Satellite Boulevard location. Had I not followed up myself, I would not have known there was a different location where my vehicle needed to be delivered. After multiple attempts over several days to confirm that my vehicle arrived safely, I was unable to speak with my assigned service advisor, as I was repeatedly informed that he was unavailable due to being extremely busy. When I finally spoke with management, I was told there is a waitlist of approximately one and a half months for loaner vehicles, despite the significant inconvenience and lack of communication throughout this process. This experience has been especially frustrating given that the vehicle is brand new. Due to the poor communication, outdated information, and overall lack of customer support, I do not recommend purchasing or servicing a vehicle through Kia.”

“Went for routine maintenance such as an oil change, tire rotation, etc. 15 minutes after leaving the service center with everything done and no problems according to the service technicians, the Kia literally shuts down in the middle of the highway. I would advise against using this particular service center for KIA owners. They are prone to holding your car for months at a time, sometimes lie by omission and/or exaggerate, rarely start appointments on time, and never finish on time. For your peace of mind and the safety of yourself and others on the road, please refrain from using this service center.”

“Made an appointment for an oil change at 9:45 and decided to wait in the lobby. Asked for an eta at 11:15 and was told it wouldn’t be ready until 3:00. What’s the point of an appointment if it’s not going to be done at a reasonable time at the selected time? It would have been nice to be notified this is how they do their services at the beginning. Could have saved myself over an hour of my time.”

“LIES! I am stranded at the car dealership. While scheduling an oil change, KIA advertised a “shuttle service” to take you home while services are being done to your vehicle. I planned my day according to this. Long story short, they do NOT have a shuttle service. They charge you a fee to have a Lyft come get you. I don’t feel comfortable riding in Lyfts, Ubers, or taxis. This is false advertisement! Since Google makes us leave a star, I want to dedicate it to Service Advisor Edwin Juarez. I would give him 10 stars if I could. He is such a sweetheart and very respectful. He tried to see if someone could take me home from the dealership but things did not work out. I appreciate all of his effort. Whoever thought it was a good idea to put shuttle service on the website needs a new job! I have to get home to my other vehicle and leave town and this just inconvenienced me big time. If I didn’t pay for the service package for my vehicle I would never bring my truck to KIA for service again.”

“Thank you Rick Case Kia for saving me 4500$ on my 16 Optima for the engine replacement. Shout out to Edwin he’s an awesome service advisor, he provided outstanding communication and service. Bring your vehicle here if you want it done in a timely manner with frequent updates.”