Danbury Hyundai

“I had an excellent experience working with Nancy Laramie at Danbury Hyundai. From start to finish, she made the entire process of purchasing my 2026 Tucson Hybrid smooth, stress-free, and even enjoyable. Nancy was knowledgeable, patient, and never pushy. She took the time to answer all of my questions, explain the features of the Tucson Hybrid in detail, and made sure I felt completely comfortable with my decision. I truly appreciated her professionalism and transparency throughout the process. Car buying can sometimes feel overwhelming, but Nancy made it easy and straightforward. I would absolutely recommend her to anyone looking to purchase a vehicle. Thank you, Nancy, for such a positive experience — I love my new Tucson Hybrid”

“I would not recommend Danbury Hyundai to anyone. My engine failed unexpectedly at just 50,000 miles. I brought my vehicle there expecting transparency and professionalism. Instead, I was contacted by a service representative who told me I needed extensive additional work done. Trusting their expertise, I approved it. I later discovered the paperwork had been falsified and the information I was given was untrue. This was all documented through text and email and escalated to Hyundai Corporate. After review, I was issued a refund because the claims were deemed invalid. The problems continued. When I picked up my vehicle after service, I was allowed to leave with a broken stabilizer and hazardous fumes entering through my AC system. Within 24 hours, the vehicle had to be towed back. I was later told a part had been installed incorrectly and that they did not realize the stabilizer was broken. When I picked the car up again, it had a noticeable knocking and jerking sensation while driving. I was told everything was fine. I specifically expressed concern that it felt like a transmission issue and was reassured there was nothing wrong. Four months later my check engine light came on. I brought the vehicle to Torrington Hyundai, and they informed me there was oil throughout the engine area and that it appeared related to the motor replacement done by Danbury Hyundai. Torrington Hyundai declined to handle it because of the prior work performed, and I was forced to bring the vehicle back to Danbury Hyundai again, where transmission issues were ultimately addressed. After another pickup, while reinstalling my children’s car seats, I noticed exposed wiring hanging from under the driver’s seat. When I contacted the dealership and spoke with Chris, I was told that during detailing the airbags may have been unplugged. That explanation was extremely concerning. I repeatedly asked to speak directly with the owner so he would be aware of what was happening, as I was not receiving meaningful help from management and no one would provide me with his contact information. I did email the individual listed online as the owner, but I believe that may have been a previous owner, as I never received any response. I have photos, emails, and text messages documenting all of this. Today, when returning the loaner vehicle, I was told there were two small scratches and that they would either open a claim with my insurance or charge me 1,600 dollars. TWO private body shops quoted the damage closer to 250 dollars and stated it was nowhere near a 1,600 dollar repair. When I originally picked up the loaner, it already had multiple visible scratches, which I documented in writing on their paperwork at pickup. I am now waiting for a manager to call me to come to a “resolution” because they want me to pay out of pocket or go through my insurance for two small scratches that can literally be buffed out. I would genuinely be interested to know how much they charged the previous person who had this loaner vehicle for the multiple scratches covering it, especially considering the visible damage was never repaired. This entire experience has been exhausting and stressful. I have been advised that I would have grounds to pursue legal action due to the documented negligence, but I chose not to because I did not want additional stress for me or my family but at this point, it might be what I have to do. The only positive experience I had was with Marvin in the service department, who was consistently professional and respectful. Customers deserve honesty, safety, and accountability. Unfortunately, that was not my experience Attaching photos at bottom but it won’t let me attach them all.”

“Vinicius at Hyundai was extremely attentive and helpful. They explained everything clearly and assisted us with financing, helping us lower our interest rate. We received quick responses throughout the process and are very happy with the service!”

“I purchased a 2026 Hyundai Palisade Hybrid from Danbury Hyundai on November 12, 2025. My sales person, Jessica Tenezaca, was absolutely wonderful. She was completely transparent throughout the whole sales process. She was always responsive to my texts/phone calls. The sales team gave me a more than fair price on my trade-in and showed they really wanted to work with me to get the exact vehicle I wanted. Even the process of signing the paperwork with the finance manager was fast and efficient. I never felt pressured to purchase anything that I didn't want as part of the deal. I would wholeheartedly recommend this dealership if you are looking to purchase a new Hyundai.”

“Great experience purchasing my Hyundai Santa Fe Hybrid. The team was very professional, gave me clear technical information about the vehicle, and made the negotiation process smooth and transparent. The preparation and delivery times were exactly as promised. Overall, excellent service!”