Southwest Kia

“I brought my Sorento in for a multipoint inspection and routine service before a long drive. The battery test showed 0% State of Health with a red “Replace Now” warning, yet the inspection report marked the battery as “passed,” and no alternator or charging-system test was performed. Shortly after leaving, the alternator failed at highway speed, causing a sudden loss of power steering and a 52-mile emergency tow that I paid for out of pocket. This was a serious and avoidable safety issue resulting from an incomplete inspection. When I asked about remediation, I was told alternator diagnostics would incur a $139 fee, but no one offered to investigate the failed battery or charging system before I left. Instead, the only recommendations were brake and coolant flushes and a fuel additive, while the rest of the inspection was marked “green.” The service manager did offer to reimburse half the tow, which I appreciate, but I have not been able to reach the General Manager to resolve the remainder. I’ve attempted 4 calls at different times and days and several emails but ended up connecting with their Sales and Service managers who were helpful but lacked the authority to approve my requests. Some even said they left notes on the GM’s desk to call me back but a week later that is yet to happen. While waiting, I also spoke with sales in an effort to upgrade to a newer car. Vehicles listed as available could not be located, keys were “missing” until I asked to see a brand-new unit, and the conversation quickly shifted to add-ons like LoJack and short-term paint/interior coverage. The salesperson tried to convince me they were good products that fit my lifestyle when I clearly said I didn’t want or need them, and clarified that all their vehicles included them and are worth the extra $3-4k cost on the vehicle, which in itself it had no discount or incentives. Overall, the experience showed a lack of urgency, organization, and focus on safety-critical diagnostics.”

“Had a great experience working with Christian to get into our first Kia! He made the process smooth and fast since we new exactly what we wanted. We drove over and hour, past other Kia dealerships to work with him, he's that good! 🎉 Thank you, Christian!”

“I had an awesome experience at the dealership. My sales rep Mo was very knowledgeable, patient and explained everything in detail. I highly recommend Southwest Kia of Dallas thanks to my experience with Mo.”

“My husband bought us a Sorento last weekend and Talal is the one who helped us. I am so happy, They made sure to get us in and out so fast. Words can’t express how grateful I am. Gage was the service manager and he did fantastic on helping us get what we needed. They are the best and I would definitely recommend them for anyone who is looking for a new vehicle. Talal thank you for everything you did for us and we will continue to come back for more vehicles.”

“Just purchased a new K5 from Southwest. Had a great experience. Cameron was my sales guy. He was awesome. Very professional and efficient. Jonathan in the finance office was great too. They got me in and out with no concerns or worries. Go see them if you’re looking for a new ride.”