Rick Case Hyundai Duluth

“***Edited AGAIN: we still HAVE NOT received the key we paid $1000+ for in April. Multiple messages left for the dealership to finally be told “Genesis is backed up”. Just confirmed with corporate that the dealership lied and JUST placed the order (mid-June) after receiving our complaints.*** ***Edited to add: 8 hours after pick up for the SECOND TIME AND THE SCREEN JUST STOPPED WORKING*** We dropped off my Genesis (still under warranty) bc the all wheel drive light came on. We did not receive a loaner. Communication was terrible, we would be told it would be ready the end of the week, then hear nothing, then be told the next day, then the next week, etc. Long story short, a part took a few weeks to arrive, then my car was “stuck on a broken lift but no one can come service the lift” and multiple other excuses we pulled out of the service department (there was little to no proactive communication). After almost 9 weeks we were able to make the 1+ hour drive to pick it up. The “promised” wash and wax (for the inconvenience) was not done…and ten minutes into the trip home the dash display went out. Turned around only to be told we would have to bring it back the next week. I know car dealerships are notoriously awful but this takes the cake. I would drive twice to distance to avoid dealing with these folks. It’s a shame too - I love the vehicle, but the idea that Genesis (at this location at least) is a “luxury” brand is a joke.”

“Overall a really decent experience. However Shane was amazing!! If you need a car I would definitely go and see him. Very happy with my 22 Elantra!”

“I recently purchased a Certified Pre-Owned Hyundai Ioniq 5 from Rick Case Hyundai and, unfortunately, my experience after taking delivery of the vehicle has been disappointing. During the sales process, my salesperson, Adrian Custodio, was responsive and attentive. However, once the purchase was completed, communication became extremely difficult. Questions and concerns were only addressed after repeated follow-up calls to the dealership requesting to speak with him directly. When I first viewed the vehicle, there was a charging cable stored in the rear cargo compartment. After bringing the vehicle home, I discovered the cable was no longer included. When I contacted the dealership for clarification, I was given conflicting information and made to feel as though my expectation that an electric vehicle would include a charging cable was unreasonable. Unfortunately, no satisfactory resolution was provided. I also attempted to speak with a manager regarding my concerns and was directed to Steve Fricks, but I never received a response despite my efforts to reach out. Additionally, I took delivery of the vehicle during a heavy rainstorm and quickly discovered that the windshield wipers were not performing adequately, making visibility difficult. When I asked about having them replaced, I was informed that the service department had already deemed them acceptable. What has been most frustrating is the lack of communication, accountability, and customer support after the sale was finalized. As a long-time Hyundai customer who has purchased multiple Hyundai vehicles over the years, this has been the least satisfactory dealership experience I have encountered. While I am happy with the vehicle itself, the post-sale customer service has left a great deal to be desired. As a result, I plan to have my future maintenance and service work performed at a different Hyundai dealership.”

“Great Experience! I wasn’t even a customer! As a DoorDasher, I was order to drop an order at this location. Upon arriving, I was greeted kindly by the staff. Their positive attitude and genuine appreciate for delivering the order convinced me to lose hope with dealerships. I have experienced terrible service while attending dealerships in the past. As I walked in, I expected the same treatment as usual. However, this visit was not what I expected. I know it’s a very small gesture. Some might say it’s basic human decency. However, I greatly appreciated this small gesture. It truly made my day. Solely based on the positive demeanor that was expressed by the awesome staff, I look forward to coming back here to purchase my next car in the near future!”

“Me and my husband had a great experience buying a used car today. Rich was our sales associate and he did a great job listening to us and what we needed. The finance manager who helped us, Roberto, was also so kind and went above and beyond to get us the payments we felt comfortable with. I highly recommend buying used or new from this dealership!”