Mercedes-Benz of Draper

“From start to finish, this was the best car-buying experience we've ever had! Our salesmen, Daniel Solaimanian and Josh, were incredible—professional, knowledgeable, honest, and never made us feel pressured. They took the time to answer all of our questions, made the entire process smooth and stress-free. We highly recommend Mercedes-Benz of Draper. Excellent customer service like this is hard to find. Buying this car was an enjoyable experience, and we couldn't be happier with our purchase.”

“It went well beyond my expectations to say the least. After checking in the new(130 mile) GLE53 for an A/C issue I immediately got a text to stay in contact with Justin. Worked flawlessly to get updates and knowing when to pickup. This service department worked miracles on getting a new A/C compressor in one day. Went in Monday morning and was fully repaired by Wednesday afternoon. Taking the seized one out took most of the time. Putting the new one in was only a few hours. Feel total confidence if this car needs anything while I have it their technicians have the skills to repair it”

“I walked into the dealership thinking it would be my backup plan. I left later that day with a car. Garreth and the team were pleasant, helpful, and most importantly transparent. My budget was not in the Mercedes range, but they treated my purchase of a used 2023 Nissan Rogue like it was a sale of a brand new, off the floor Mercedes model. They were able to get be a sub 5 APR for a used car, which is rare in today’s environment. I can’t say enough good things. I’ll remember the team the next time I buy or if anyone I know is considering a purchase.”

“Normally when you go into dealerships it’s a game of keeping secrets and “trying not to get taken advantage of.” Was upfront and honest with what I wanted out of the sale, they were super flexible and even gave me a discount and tried their absolute best to check all my boxes. Logan was friendly and helped the deal go smoothly. Austin also was a huge help in getting the financing taken care of at my approved rate. Definitely recommend this place.”

“I generally only write positive reviews when I review a product or service. However, I regrettably have to write a very negative review about MB of Draper. I purchased a certified pre-owned 2020 Mercedes Benz AMG GT-R, paying over $125,000. Mileage on these cars is everything. The car was advertised on Carfax and on the dealership's website as having 28,850 miles. My contract with the dealership listed the mileage at 28,850 miles, and that contract was signed by Danny Adams, the Sales Manager. However, when the car arrived (I had it shipped from Draper UT to Los Angeles), the car had 29,529 miles on it--a difference of 679 miles. While I could understand a small discrepancy due to potential purchasers test driving the car, a difference of 679 miles is completely unacceptable, especially given the type of car involved. If that weren't bad enough, when the car arrived the front diffuser was smashed. (The estimate to replace the diffuser came in at $7,844). The dealership claimed that the shipping company (which the dealership chose) was to blame, while the shipping company claims the damage was preexisting. The shipping company immediately showed me pictures of the damage as soon as they dropped off the car. The shipping company's pictures appear to be taken at the dealership when they picked up the car. The dealership made no disclosure on Carfax, in our email communications and in our telephone conversations about the damage. A "certified pre-owned car" is supposed to be as close to new as possible. Obviously, this car was not. While the dealership initially indicated that they would be taking care of these two issues, they have not. Moreover, the dealership has now ghosted me for the last 3 weeks, despite my emails to them. Unfortunately, I've reached the stage where I'll have to get my attorney involved. I'm a reasonable person and would have liked to have resolved the two issues amicably, but it takes two to tango as they say. When dealing with MB of Draper, I advise you to take what they say about a vehicle with a healthy grain of salt. While it shouldn't be that way for a Mercedes Benz dealership selling a certified pre-owned MB vehicle, my experience with MB of Draper suggests otherwise.”