Bush Hyundai of Downingtown

“Would highly recommend working with these people for your next purchase. Took me an entire month of searching and research to find the right vehicle. Once I spoke to William, the sales manager, he understood I was a no no-nonsense, serious buyer, and was willing to negotiate in order to stay within my budget. Good people and honest sales and finance team. Hard to find in this industry!”

“Had a much different experience then when it was colonial. I felt like more of a number. Customer service was lacking when I took my car to colonial. It felt like more of a family experience. I walked away Unsatisfied. Car was fixed fine so technicians did a great job. Not sure if I’ll be returning Due to my customer service experience.”

“This is the 3rd Hyundai dealership I've used because the last 2 were terrible. The people working this service department are amazing and complete polar opposites of what I've experienced in the past. They talk to you like you're a person, explain the work and bill to you, they are accommodating and willing to work with your work/life schedule. I went in with my bar low with very little expectations and left amazed and very happy not only with the service to my vehicle but with the way I was treated as a customer.”

“I had a great experience at Bush Hyundai. My salesman Michael Wilkinson made my time at the dealership very enjoyable. My first time buying a car was a smooth and easy transaction, and Michael made my dad and I feel right at home!”

“I was initially prepared to write a very negative review about my recent experience, which would have been unfortunate considering I have been purchasing and servicing vehicles at this dealership for the past 14 years. However, thanks to Marc, the Service Manager, my opinion of the situation completely changed. I first visited on May 29 for a routine inspection. After waiting nearly two hours, I was informed that the inspection machine was down and that I would not be able to receive my inspection stickers. While I was understandably disappointed, I understood that equipment issues happen and was told that someone would contact me the following week when the machine was operational again. Unfortunately, that call never came. When I followed up the next Wednesday, Brianna at the service desk was apologetic and helped schedule another appointment for Monday, June 8. After dropping off my vehicle, I received a call a few hours later informing me that the machine was still down due to issues related to the dealership's transition to Bush Auto Group. While I understand unexpected challenges can arise during a buyout, it was frustrating to learn this after making another trip and appointment. At that point, my inspection was already overdue, and I still had no sticker. Brianna kindly offered me a rental vehicle so that my car could be inspected as soon as the machine became available. Throughout this process, she was consistently professional, courteous, and genuinely tried to help. The situation was not her fault, and I appreciate her efforts. However, I continued to experience a lack of communication and had to repeatedly call for updates. After another week of uncertainty, I reached out to Marc, the Service Manager, to express my concerns. Marc called me personally on June 17, and his professionalism completely turned the experience around. He sincerely apologized for the lack of communication, explained the challenges the dealership was facing during the ownership transition, and acknowledged that the situation had not been handled as well as it should have been. Most importantly, he took ownership of the issue, assured me he would personally oversee the completion of my inspection, and committed to contacting me directly to schedule everything. That same day Marc did exactly as he said and called me, scheduled my appointment and I now have my stickers. Customer service matters, especially when things don't go according to plan. While the process itself was frustrating, Marc's willingness to listen, take responsibility, and make things right restored my confidence in the dealership. I am grateful that he took the time to reach out and resolve the situation. Thank you, Marc, and thank you, Brianna, for your kindness and efforts throughout this process.”