Star Auto Works Inc

“I bought a car there and found out that the rear end had been totaled. In order for them to sell it, it had to be fixed. And there had to be an inspection. I didn't know all this when I bought the car. They never told me .two weeks ago. I had pulled into a parking space, and the guy behind me backed out of his parking space and backed into my car. It put a small dent on the back.His insurance company was going to pay for the damage.So I took it to the car dealership, that was in their network. They took the bumper off and found out that all the work that had been done to the back of the car was done so poorly They refused to fix and replace the bumper . They said that the repairs were so bad they wouldn't touch it. They refuse to put another bumper on it Because the workmenship, was so bad. And nobody wants to repair a total car that was supposed to been fixed properly . And now I have to pay for those repairs on top of the car, being bumped from behind in the parking lot. I don't have that kind of money to do those repairs over again.Because it was such a shoddy job . I wouldnt suggest any body buy a car from this place. Unless you take the body off of the car You don't know what's going on under there. And they're not going to tell you. They didn't tell me, i'm a single mom and they put me in a bad situation that could be dangerous.You don't know what kind of work was put on that car. If you would see my car and what I found what was underneath the body of the back end.. You would be shocked. Of how bad the work was. And the fact they never told me, I paid seventeen thousand dollars for a messed up car . And I can't get it fixed right because I don't have that kind of money to fix the bad repair. It could cost thousands of dollars to fix that car because it was total. No insurance company will pay for it. The shabby work that was put into it. And it has a sticker on the front windshield, saying it has gone through inspection and has been declared a safe vehicle . That's a lie !!! You could be putting your family at risk. I have full coverage on my car, but if I get in an accident, the insurance company is not gonna pay for the existing damage that was supposed to be fixed properly. They will screw you over in a heartbeat You guys really need to read these bad reviews. Because I believe most of the good ones are people, that don't realize underneath the body work is a crappy job. I didn't know how bad underneath the body work was until it was removed”

“Recently, my wife and I purchased a vehicle and was assured that the battery was in optimal condition. However, upon inspecting the vehicle the day prior, we observed that the battery required a jump start before a test drive could be conducted—an unusual circumstance. I raised this concern, along with a slight misalignment in the vehicle's steering, with the salesperson, who subsequently relayed these issues to the owner. The following day, we returned with the intention of finalizing the purchase. I was informed that the battery had been inspected and fully charged, and that it was deemed to be in good condition. In my experience, a truly healthy battery does not require recharging to operate reliably. Notably, the vehicle is a 2019 model—manufactured in 2018—meaning the battery is approximately eight years old. There is no service record indicating that the battery has been replaced; had it been serviced or replaced through an authorized dealer, such documentation would be available since it’s a Hyundai battery and not aftermarket. While the vehicle was fairly priced, we requested a concession of a slightly reduction in asking price to account for the battery and alignment concerns. However, the request was denied. The car was quite nice, and my wife liked it; however, had her battery died unexpectedly while she was far from home with our toddler, it could have been a significantly problematic situation. I believe that addressing these issues appropriately would have been a fairer approach, rather than dismissing them solely to maintain the asking price.”

“Julian was nice. When we went to check out a car, Sammi said they had to jump it since its been sitting awhile but stated the battery was fairly new. When we went back to purchase we brought up the battery issue again and they still said nothing is wrong with the battery, swore up and down that it's still a perfect battery; that they checked it multiple times. We took their word, a week later the battery is completely dead. Although it's a good deal for the car. I would inspect and double check every car thoroughly.”

“I had an excellent experience working with Sami, my car salesman. From the moment we walked in, he was friendly, attentive, and genuinely interested in helping us find the right vehicle—not just making a quick sale. He took the time to understand what we were looking for, answered all of our questions clearly, and never made us feel pressured. What stood out most was his honesty and transparency throughout the entire process. He walked us through all our options, explained the details in a way that was easy to understand, and made sure we were comfortable with our decision. The whole experience was smooth, stress-free, and even enjoyable. We truly appreciated the level of professionalism and customer care he provided. If you’re looking for someone who is knowledgeable, patient, and committed to great service we highly recommend working with Sami.”

“Sami went above and beyond to make sure I was able to get my dream in my driveway. He originally answered his phone way after hours during the night on his own personal time when I expressed interest and provided all the info I’d need to feel comfortable traveling across several states for a vehicle. When I arrived he immediately gave me the luxury treatment with refreshments and letting me take out the vehicle, showing me all the details, and we even were able to connect on a friendly level about life, true customer experience and made me feel comfortable buying from here. Even after my purchase with further questions he continued to answers personal phone and inform me with what I needed. Highly recommend, Thanks Sami!”