Castle Hyundai Downers Grove

“Joe is a a great asset to Hyundai. He is very knowledgeable and honest salesman. Daniel in finance helps you find the best rates on loans. It was a pleasure working with both of them on my new suv… I recommend if you are looking for a new car ask for Joe and let him know I sent you. I guarantee you won’t be disappointed.”

“From the moment I called to make an appointment, this experience at the service department has been a drastic difference from the experience I had at a well known Hyundai dealership /service department , in Aurora on Ogden. Michelle helped me book the appointment and reassured me that I’d be treated kindly . Upon arrival, Michael , the service manager , greeted me with nothing but kindness and respect . He reassured me they would address any issues I was having at my appointment this same day. Dar , the service advisor was beyond kind and friendly to me . The communication was top notch and a plan was made. Every effort was made to go above and beyond to make sure I had a vehicle to drive while the car was to be serviced over the next five days. I had so much more faith from this team in the first five minutes than that of the last 4 years at the previous location. Nothing went unnoticed. Everything was finished and fixed in a timely manner. Picking up my car, I was once again treated with respect and gratitude. Pam (cashier) was also very polite and kind to me. All around I would 100% come back here and recommend them to anyone who needs great service. It is worth a little extra drive. My car drives awesome. Thanks for being wonderful people.”

“Honestly, based on my prior experience with Hyundai dealerships, the level of service here was disappointing. When I dropped my car off for a routine oil change, I asked the service advisor if the technician could briefly take a look at a specific suspension area while the car was already going to be on the lift. I was told this would require a separate paid diagnostic. That response was frustrating — especially since I was genuinely open to repairing or replacing parts if an issue had been identified. A quick visual check while the car is already lifted requires minimal effort and could easily lead to approved repair work. While the coolant top-off was necessary, charging separately for 5 oz of coolant / shop supplies felt overly petty for a dealership service visit and added to the overall negative impression. The waiting area is in very poor condition. The first table is unstable — I actually spilled coffee on my phone because of it. The air duct above is extremely dirty and dusty, and the chairs look like they should have been replaced years ago. If this is the environment provided to customers, it raises concerns about the working conditions for technicians as well. The technicians themselves did their job — no issues there. However, the service advisor interaction felt cold and inattentive. No one greeted me when I arrived, and when I approached the advisor, he dryly asked for my name without introducing himself. Based on my past Hyundai service experiences, this was noticeably below the usual standard of professionalism and friendliness. Another moment that stood out: while my car was finally on the lift for a basic oil change (which, regardless of appointment, took well over an hour), I was standing in the service reception corridor to avoid the dirty waiting area and casually looking through an open door at the progress. One technician noticed this and aggressively slammed the door shut, which felt unnecessary and unprofessional. For context, I recently moved to this area from Ohio. Every Hyundai service department I dealt with there demonstrated a much higher level of customer care, professionalism, and respect. This visit didn’t come close to that standard and left me genuinely disappointed. I expected a level of service consistent with the Hyundai brand, but unfortunately, this visit fell well short of that expectation.”

“We drove almost 3 hrs one way to look/test and hopefully buy my son’s first car. We were told that another couple arrived 30 min prior to us to buy it. But thanks to the team, they honored us by giving us the option to buy first! They honored the conversations and everything my son went through with them before selling it out under us. Every department was very nice and explained things in detail to my son. He was nervous, 19, and not ever having done this, being his big first purchase, It was a great experience for him and appreciated by me (mom)!”

“Great experience working with Joe Stach for my purchase as well as Chris Jones in service. Joe was able to secure the make, model and trim I needed from another dealer to get me the vehicle I wanted. Sales process was easy and transparent. Service department ensured vehicle was properly ceramic coated and assisted with figuring out hidden hitch on the new Pallisade before I drove off the lot.”