CARMAX INT MALL

“We just sold & bought a vehicle (on 6/22/26) and it was the most efficient, fair, low stress, no "drama" process of this type of transaction I've experienced. The whole team and ESPECIALLY "Carl" (highly recommend asking for him) for making our CarMax experience pleasantly professional. [side note: Carl is exceptionally fluent in English and Spanish ⭐️⭐️⭐️⭐️⭐️]”

“This is not our first time doing business with CarMax. Once again, our experience was awesome. All the transactions were done quickly and without any issues. The staff was very friendly and professional. Our sales representative was Roberto. He made things easy and very transparent for us. All clear, quick, and very convenient. Also, Luis assisted us in the Service Department, and his service was great. He provided excellent guidance and follow-up. Kudos to the entire team. Thank you for your excellent service. Happy Customers. Vizoso Family”

“BEFORE YOU DEAL WITH THIS CARMAX LOOK AT THEIR LOWEST REVIEWS ! I definitely can see where they get their almost 3 star rating at. I went to this carmax 3/17 & got a approval, came back not even 48 hours later and they claimed my approval was magically denied. Do not trust the grey hair bearded saleman with the glasses.They lied and said it was denied but when I called my approved lender they made me aware no you are approved for policy 30 days valid.The employees and managers here refused to stand on it as if they could not even afford the car themselves. The way they holding on to those csrs I know their commission is low!!!!!Listen these workers here have catfish cars to bring you in but will come up with every excuse and blockages to not sell to you. Horrible salesmen. They made up so many lies. I even caught the guy on the phone talking to his manager saying oh she was approved. Then still wouldnt uphold my approval. I wouldn't recommend anyone go here. They are full of schemes. The lenders that do come up for them which is the personal CARMAX LENDERS WILL ASK FOR 50% down with HIGH APR. All the staff here are in on picking and choosing. This is the emptiest dealer I have been to and now I see why. Don't trust any of them they all in on it. The finance manager was yelling and being very unprofessional in front of everyone including other customers and workers and im a woman, i was the one keeping up professionalism. He knew I got approved but chose to deny the fact with his poor ethical no integrity co worker. I left disappointed. CARMAX PLEASE GET BETTER EMPLOYEES THEY ARE LITERALLY TURNING AND DRIVING YOUR POTENTIAL GOOD CLIENTS AWAY! FAR AWAY! I DONT SEE ME EVER GIVING CARMAX ANOTHER CHANCE. THEY DONT WANT TO SELL THE CARS , NOT THE GOOD CARS, TO KEEP THE INTERNET LOOKING DECENT.I WONDER WHO ELSE THEY CATFISHED INTO COMING THERE.”

“This was honestly a very frustrating experience and a complete waste of time. I started the process to buy a BMW 760 xDrive fully online. I went through every step: got approved for financing, had my credit run, and paid for shipping since the car was coming from Massachusetts to the Miami Doral location. I was told the whole process would take about two weeks. It ended up taking over three. The day I was supposed to pick up the car, literally right before arriving at the dealership, I got a call telling me that I wouldn’t be able to pay the $5,000 down payment with a credit card. This was never mentioned during the online process or by the person I spoke with throughout the purchase. At that point, I was already there and ready to move forward anyway, even willing to pay with my debit card after waiting so long. When I asked to see the car, that’s when they finally told me the vehicle had been damaged during transport and that the entire front bumper was broken. No one had informed me of this ahead of time. Not once. In the end, I didn’t get the car. After more than three weeks of waiting, running my credit, and being told everything was set, the car I was promised arrived damaged and undisclosed. The lack of communication and transparency was ureal! Even more, the sales person Carlos didn’t even offer alternatives for similar cars in the store, nothing. They simply didn’t care about retaining our business Very disappointing experience overall.”

“I bought my car from carmax in Miami lakes, as the sales agent was just driving my car to me so I can leave she hit it against a pole causing a dent. After 3 hours the paperwork was done and they said I can either refund or take it back to carmax for a free repair. Obviously I opted for the free repair. I took it to this location (Doral) and they took 8 days to “fix” it. The said they needed to repaint the entire side of damage. After a long time when I got it back, not only was it extremely dirty and not how I left it, there was trim pieces out of place, they didn’t fix the rain window trim it was all wobbly. There was new scratches on my dash. 3 days later. The paint began to chip and crease on its own. I can see through a certain part that they didn’t even sand down properly the previous layer of paint. so obviously it’s gonna chip. On top of this I got the car back with some new warning on my dash. Now I have to take it back to them again so they can fix it. Overall horrible experience. The images provided isn’t even all the damage. I just don’t even have all the pictures. Carmax needs to stop cheaping on repairs. I expect some sort of compensation for this major repeated inconvenience besides free repairs.”