Barlow Chevrolet Inc

“I would like to extend the sincere heartfelt thank you to Mr. Steve Pontrello. I’ve been a businessman for 16 years. I’ve dealt with a lot of car dealerships and purchases. Hands-down this man is so dedicated to the job that it makes it easy for me as a customer to deal with all the madness while I’m also running a business at the same time.. between playing phone tag and me being a hard person to deal with in general he dealt with my shit and dealt with it with class style dignity, and love. He’s a straight shooter he says what’s on his mind and gives you nothing but facts and all honesty. I don’t take time out of any of my busy days to write people letters of recommendation or accolades, but this man earned my respect and my trust. He will always have my business and thanks to him I will be purchasing vehicles for years to come at Barlow Chevrolet. Let me just end by saying if he lived in Martha’s Vineyard I assure you, he will be working for me that is saying something! Thanks again, Steve. I’ll be buying another one pretty soon. Sincerely yours Mike Sisco Martha’s Vineyard, Massachusetts Sisco Family Services INC”

“My first experience with Barlow Chevrolet couldn’t have been better. Had the pleasure of working with Dave Chagnon as my sales consultant and he went above and beyond to make sure my purchase was smooth and effortless. Dave was in constant contact with me during the days leading up to me arriving at the dealership, guiding me through the buying process and what was needed. Highly recommend this dealership to anybody looking. I was a previous Nissan owner but after this experience, I will be sticking with Chevy.”

“Had a situation arise due to my own negligence, failure to replace the battery before it finally gave its last electron and i was 130 miles from home. Allison in the service department scheduled me in for a quick battery swap and had her tech evaluate the engine and drivetrain codes the control modules threw due to low battery voltage. Turned out all that was needed was a battery and its great to see they were honest and prompt. In and out, I can say this was by far one of my more pleasant dealer service visits ever. Thanks guys again for helping me out.”

“I’d like to display our deep appreciation to Excellence in Service from Mike, Sam, Mario and the entire Team at Barlow Chevy! They provided our family with a much needed, very well maintained used SUV. The levels of value, quality and outstanding performance from their variety of vehicles is Top Notch I was so impressed with the ease of the buying process from start to finish that I’m thinking I should even join the Winning Team as a PT Employee 🤩 This is a great environment to build a Career and invest in your next automobile Many thanks, Sabrina & Jimmy Delran NJ”

“If I could leave zero stars, I would. This has been the worst customer service experience I’ve ever had. The staff are extremely rude, unhelpful, and lack basic professionalism. My Tahoe is only 60 miles over the warranty and now has a transmission issue that makes it completely undriveable. I would have brought it in sooner when the problem first started, but this dealership does not offer courtesy vehicles—which makes things incredibly difficult when you rely on your car to get to work. I was told the part needed is backordered with no estimated arrival time. This could take months. In the meantime, I’ve already spent over $2,500 on rental cars while still making payments on a vehicle I can’t even drive. I’ve also been told I’m on a “list” for a courtesy vehicle, but no one can give me any idea of when that might happen. After speaking with other dealerships, I’ve learned this is not normal and completely unacceptable. Very disappointed in how this situation has been handled. I will not be returning and would not recommend this dealership to others.”