Toyota of Deerfield Beach

“I am writing to formally express my disappointment with the service my vehicle received during its recent visit to your Toyota dealership. My husband brought my vehicle in on July 3rd at approximately 1:45 PM for scheduled service. He did not leave until 4:45 PM, after being told that all requested services had been completed. After getting my vehicle back, I discovered several concerning issues that have led me to question whether the work was actually performed and whether my vehicle was treated with the care it should have been. The issues include: It does not appear that my oil change was completed as promised. The windshield washer fluid was never filled and the reservoir is still empty. The passenger-side carpet was cut open for reasons that were never explained. The side panel near the A/C vents was left popped out and not properly reinstalled but we pushed it back in because the door didn’t properly close. I have photographs documenting the damage. After waiting three hours at the dealership, this level of workmanship is completely unacceptable. My vehicle was returned in worse condition than when it arrived, and I feel it was treated with a complete lack of care and professionalism. I also called the dealership this morning to file a complaint and requested a call back from a service manager. Unfortunately, no one has returned my call, which has only added to my frustration. I am requesting that a service manager contact me as soon as possible to resolve this matter. I expect the following: My vehicle to be inspected to verify that all scheduled maintenance, including the oil change, was actually completed. The windshield washer fluid to be filled. The damaged passenger-side carpet and improperly installed side panel to be repaired at no cost to me. Appropriate compensation for the poor service I received, either through a full refund for the service performed or complimentary oil change and tire rotation at my next scheduled maintenance. I have photographs documenting the condition of my vehicle after service and am happy to provide them. I hope Toyota will stand behind the quality of its service and resolve this matter promptly. I look forward to speaking with a service manager as soon as possible. Sincerely, Julia Little”

“We had such a great experience buying our car at Toyota Deerfield! A huge thank you to Sasha for all the help throughout the whole process. He was incredibly patient, professional, and honest with us from beginning to end. He answered all of our questions, explained everything clearly, showed us all the options, and truly made us feel comfortable and taken care of. Buying a car can be stressful, but Sasha made the experience smooth and enjoyable. We’re very happy with our purchase and definitely recommend him to anyone looking for a new car. Thank you again!”

“Five stars for Toyota of Deerfield—the only place in South Florida that didn't make me want to drive my rental into the Everglades. Hunting for a **Black 2026 Tacoma Trailhunter** was like searching for a legendary Pokémon. I hit six dealerships; four didn’t have the truck, and the fifth treated "negotiation" like I was asking for a kidney. **JC understood the assignment.** He didn't just read the syllabus—he wrote the textbook and aced the final. He worked his finance team harder than a 14-hour flight against a headwind to get the numbers exactly where I wanted them. I still had two months left on my BMW lease, but JC’s service was so elite I pulled the "ejection seat" on the Beamer early. RIP to my German luxury era; I’m a Truck Guy now, and my driveway is officially 40% more rugged. **The Highlights:** * **Zero Fluff:** During the test drive, JC knew every nut, bolt, and trail-setting. No "let me go ask my manager" nonsense. * **The Vibe:** The dealership is actually beautiful. I didn’t feel like I was trapped in a DMV waiting room from 1984. * **Professionalism:** The whole staff was courteous and had zero "greasy salesperson" energy. If you’re hunting for a specific trim and don’t want to be treated like a walking wallet, skip the 5-city tour and go straight to Deerfield. Ask for JC—he didn't just close the deal; he annihilated it. They actually know how to treat a customer.”

“I had an outstanding experience at Toyota of Deerfield Beach. Dan, my salesman, was extremely professional and helped me find a great deal on my 2026 4Runner. He made the entire process smooth and stress‑free. The finance manager, Juan, went above and beyond by resolving a small concern I had with my vehicle, and Emanuel from the insurance department helped me lower my insurance rate, which was a huge bonus. Overall, the entire team made my experience seamless from start to finish. Highly recommended.”

“Had a great experience working with Leonardo Sanchez and Juan Ocampo. Leonardo was super patient throughout the whole process and really helped me find the perfect 4Runner over a 2 day period. There was a small hiccup when I took delivery of my vehicle, and he handled it quickly and professionally without making it a big deal. I appreciate this Leonardo! I also appreciated that the sales manager (sorry I forgot your name!) he wasn’t pushy at all when I initially left to check out a couple other dealerships during my first visit. That made it easy to come back the next day feeling confident about my decision having slept on it. Many Sales managers that I’ve dealt with at other dealers really pressure you to make a deal right away. This was not my experience here and I thank you for that. Juan in finance was just as great. He explained everything clearly and while he asked, he didn’t pressure me on add-ons or anything extra which I really respected. There was a minor hiccup in finance which seemed to have been addressed. This seemed to have stemmed from a small miscommunication between sales and finance. No big deal here as it was resolved. Overall, smooth, fair and honest experience from start to finish. Definitely recommend working with this team. Will update review as time goes on and I deal with the Parts and Service department.”