Buddy Chevrolet

“The experience I’ve had with Buddy Chevrolet has been concerning. Almost a month ago, I purchased a 2024 Chevrolet Equinox EV RS Launch Edition and loved the vehicle. However, there are a couple of issues to note. TL;DR, the 2 stars is because the car works but the customer service after the sale is non-existent, otherwise I would give only one. - I had an extended warranty product that I wanted to cancel. I did succeed with cancelling the warranty through the administrator (Safe-guard Products International LLC) and a refund was processed with the dealer on February 5th. I called back the warranty company on a status because I haven’t received it, and they told me to follow up with the dealer. On four separate occasions, I have called this dealer asking for F&I to call me back, and every single time I have not gotten a return call from anyone regarding the status of that cancellation. - Another issue with my vehicle is that they didn’t even bother to check before selling, a slightly loose underbody tray (picture attached) without the proper bolt or fastener attached. This could be a potential safety hazard. And what is even more concerning about this dealer is that the contact form for the general manager simply does not work, or are ignoring me. You won’t find one e-mail address for any of the staff on their website, and any business cards I have with an e-mail on it, I have not received a response. I feel like I have to make this review for them to take notice. Buddy Chevrolet says that they provide extraordinary care before, during the car buying process, and after. The customer service after buying the car has been non-existent.”

“Kevin is the absolute best!! He always takes care of my vehicle needs and ensures he goes up and beyond to get any request I need taken care of. Please go and see him or anyone on the team if your vehicle needs servicing here at Buddy Chevrolet. HIGHLY Recommend.”

“I recently had the pleasure of purchasing my 2025 Chevy Silverado from Buddy Chevrolet, and I couldn't be happier with the experience. My sales lady, Bre Roper, was exceptional in her professionalism and negotiation skills, providing me with an unbeatable offer. Her dedication to customer satisfaction didn't end there, as she ensured I had a seamless experience even when I needed service on my vehicle, arranging for a loaner and keeping me updated throughout the process. I'd also like to extend my appreciation to the Service Team for their outstanding contributions to the customer service. The team at Buddy Chevrolet truly made me feel like part of the family, and I wouldn't hesitate to return for future vehicle needs. Thank you, Bre, for a fantastic experience!”

“I had amazing service from Jesse Smith, my Service Advisor. He is knowledgeable and definitely works with you within the means. He had a great personality and was a pleasure to work with. I strongly recommend Jesse as an advisor. I wanted to amend my review to include Casey a Sales Associate. We ended up purchasing a car after he made contact with us before leaving the dealership. Casey is kind, personable and has a very friendly demeanor. He did his best to get us what we wanted. Two good experiences in one day seems like a win to me.”

“I was in a tight spot with my vehicle, really to the point of devastation because I couldn’t fix it and I was about to have to take Ubers everywhere and be carless. But God! I contacted Buddy Chevrolet and David helped me, he was efficient, friendly and very helpful and understandings. They ended up giving me more than anyone else would for my car trade in, the Chevy Trailblazer picked me, I was in a new car and pulled off the lot the next day:) there was a hiccup with my insurance, but that was on the ins side. so David lyfted me home and then personally lifted me back up the next day to pick up the New Car! The GM Reggie was also absolutely wonderful! They made sure I was able to leave better than I came and on new wheels! Thank you Jesus for Buddy Chevrolet! Highly Recommend ⭐️⭐️⭐️⭐️⭐️”