Hanlees Chrysler Dodge Jeep Ram Kia

“I purchased a Jeep Wagoneer S and experienced two recalls on the vehicle. When I went in to have the recall repaired, I was told that a loaner vehicle would be available for me upon my arrival. However, when I got there, the loaner had already been given to someone else. It took several weeks for me to reschedule, as none of my calls were returned after I left messages. While they were apologetic, I shouldn’t have to chase them down to secure an appointment. Eventually, I managed to speak with someone on the phone, who told me to come in the following day; they assured me a rental would be ready for me. I arrived at 4:20 PM, only to be informed that a rental would not be possible because they close at 4:30 PM and there was a lot of paperwork to process. I explained that I had already been there twice and did not have the time to return again. Despite this, the clerk began processing my paperwork, but then proceeded to assist two other customers who arrived after me. After starting my paperwork, she mentioned that the system would not allow her to complete the rental process and that I would have to come back the next day. I have decided to take my vehicle to another dealership for service and will report my concerns to Chrysler customer service. One of the worst dealer experiences.”

“I didn’t end up buying a car today due to some strict requirements with my state grant, but I want to give a huge shoutout to Taron Sickler. He was incredibly helpful, honest, and patient throughout the whole process. Even though he mentioned he is a bit new, he provided excellent customer service and genuinely tried his best to make it work. Highly recommend asking for Taron if you go to Hanlees Davis!”

“I honestly don’t even know where to start with how frustrating this experience has been. Buying a brand new car is supposed to be exciting, but this dealership managed to turn it into a complete nightmare. Within two days of driving the car (2026 Kia K5 GT-Line) off the lot, it had to go straight back into the shop. The low engine oil light came on after only Two days. And to make it even worse, the car didn’t even have 300 miles on it the first time it needed service. That is completely unacceptable for something sold as “brand new.” Now here we are, and the car has already been back in the shop twice. A new wiring harness needs to be replaced & they are making me wait until May 24th for a new one. For a brand new vehicle, It really makes you question what kind of inspection (if any) was done before handing over the keys. On top of that, the communication from the service department is terrible. No updates, no clear answers, and no sense of urgency. Trying to get information feels like pulling teeth. Cesar in particular has been extremely difficult to deal with, poor communication, vague responses, and no follow-through. You’re left constantly chasing updates instead of being taken care of like a paying customer should be. And don’t even get me started on the manager, AJ. Completely unavailable. It feels like he’s actively dodging us. Calls aren’t returned, concerns aren’t addressed, and there’s zero accountability. When you’re dealing with repeated issues on a brand new car, the least you expect is a manager who will step in and make things right. That has not happened here. What makes this even worse is how they treat my wife compared to me. I sent her to speak with them while the vehicle was in the shop and she even cried in the dealership from how bad she was mistreated. They were dodging all of her questions and ignoring her completely. This is her car, yet the staff consistently directs conversations toward me instead of her, even when she’s the one asking the questions. It comes across as dismissive and disrespectful, like they’d rather deal with me than the actual owner of the vehicle. Overall, this has been an exhausting and disappointing experience. A brand new car shouldn’t have this many issues right out of the gate, and customers shouldn’t have to fight this hard just to get basic communication and support. I would strongly recommend taking your business somewhere else!! DO NOT COME HERE!!!!! THEY DO NOT CARE!!”

“Was none stressful experience. Worked with Cherry to find the right car and establish a mutually agreeable price. Jason was there the day I went to review the car. We settled on a trade in valve for my old car and the rest was history. Jason was excellent to work with to execute the sale. Would recommend Hanlees Kia Davis”

“This was a WONDERFUL experience. I typically use an auto broker for my family's auto purchases, but I was looking for something very specific for my daughter's first new vehicle and having a hard time finding it. I had heard about other peoples' past bad experiences with this dealership, so I had my guard up. I work in the mortgage finance industry & this is my 15th car buying experience, so not my first rodeo. I was intrigued by the below average vehicle pricing advertised online. I contacted the dealership using the online website, asked them to send me a video of the vehicle. Then I set up an appt at the dealership to view & test drive. I had pre-approved financing and asked the Salesperson (Cherry) to send over documentation to verify the sales price, down payment and final financed amount with all tax, license and registration fees, so I could bring a check for the proper amount. Cherry sent it over within the hour and then I asked for a 2nd option, which was also sent over within about 15 minutes. My daughter and I made the 45 min drive to the dealership and were pleasantly greeted by Cherry as soon as we walked through the front door. Never was there ever a pushy or "salesy" vibe pushed on us. There were two minor accessory items that my daughter didn't want, so they removed them... no pushback at all. Cherry walked my daughter through all of the technology and safety features of the car (which I've never experienced on previous purchases). The dealer provided a very clean car as well. Ultimately we still had to make our way into the dreaded finance office, but it was a surprisingly GREAT EXPERIENCE. We walked in and met Alvaro the finance manager. He was very professional, easy going and never pushy or "salesy". He was always respectful to myself, my daughter and the other employee he was training. The process was extremely smooth. I'll definitely consider this my new GO TO dealership. I'll be asking for these employees by name on my next car buying experience. I asked at the end of our transaction, how long these employees had been working here, and they were very new employees. I share this, because if you or someone else has had a less than favorable experience in years past, you might want to give them another look. I'm a very "picky" person and I expect great service when making expensive purchases... this TEAM, surpassed my expectations, hopefully they'll do the same for you.”