Bob Allen Chevrolet Buick GMC Nissan

“While the staff was initially friendly, my experience with this dealership quickly became frustrating and disappointing due to a pattern of misleading communication and lack of accountability. First, I was explicitly told that the dealership was unaware of a specific maintenance issue with the truck I purchased. However, it later came to light that the vehicle had been owned by someone personally connected to the salesperson, and they were in fact aware of the exact issue I had asked about. That information was not disclosed to me before I flew from out of state to make the purchase. Second, the vehicle was registered in the wrong state despite me providing clear, documented information about where it should be registered. I even confirmed this during the process and was reassured by finance that any discrepancies on paperwork were “just a formality” and would not affect the registration. That turned out to be incorrect. It then took over three weeks and escalation all the way to the general manager to address the issue. Instead of taking responsibility, the dealership ultimately shifted blame onto me, stating “if we had known,” despite having written proof that they did. Based on my experience, I would strongly caution others to double- and triple-check everything in writing and not rely on verbal assurances. Unfortunately, I cannot recommend working with Mike in sales or Emma in finance, as I did not find their communication to be trustworthy. I hope this feedback encourages better transparency and accountability for future customers.”

“Debby, our salesperson, was exceptional. She was warm, professional, and genuinely respectful throughout the entire process. She never pressured us, allowed us the time we needed to make decisions, and still kept the experience moving efficiently so we weren’t there all day. Her balance of patience and guidance made the process smooth and enjoyable. I would absolutely recommend that friends and family work with Debby when purchasing a vehicle in the future.”

“This was by far the best car buying experience I have ever had. I’d been hunting a certain package and engine option for months. Bob Allen had the exact truck and beat every other dealer with 300 miles by several thousand on price. Debbie worked everything with me over the phone since I was about 100 miles away. We drove over to pickup the truck and was in and out. From the very first contact to driving away the Bob Allen Team was amazing.”

“Was time to have my car inspected for warranty purposes. I do this every 5k miles for oil change tire rotation fluids topped off, etc. I had been to other dealers and it always took forever for an appointment. I am so glad I decided to try Bob Allen's service department. I called on Saturday and was able to get an appointment on Monday at 4:00! I spoke to Blake, and was pleasantly surprised at how knowledgeable and helpful he was. I got there around 3:15. I figured that since I got the appointment like next day they probably weren't busy. I was wrong, they had a full house. So I thought I'd probably be there until after dark. Other places I went to took forever to get my car serviced. One place just wanted to sell me on services I didn't need or want. I do what I need to when needed. I'm on a fixed budget as most older people are and plan out my expenses. Austin checked us in, no rushing us. Answered all our questions thorougly. The service was so fast and they also checked out somethings out that we knew needed to be checked. We did need a battery replacement. Austin didn't try to push us to buy one but we knew we needed one. This is the best service you could possibly find. They didn't care that I didn't buy my car there, they seemed to care about us and our vehicle. Smart people! I will be a regular customer from now on. They also wash the vehicle after service but I declined. Austin told me to bring it anytime it was convenient and they would wash the car. I would highly recommend Bob Allen service department and the employees there! I forgot to mention that every employee that passed us as we waited weren't afraid to say hi to us, lol”

“David Eliadis at Bob Allen was amazing in helping my husband find the exact Jeep Gladiator he’d been searching for. Since we’re from out of state, he handled everything over the phone—A+ communication! From pricing the Gladiator to assessing our trade-in and taking care of the paperwork, he had it all ready before we even arrived. Once we got to the dealership, everything was quick and seamless. We were back on the road in no time, heading home in our brand new Gladiator. Huge thanks to David for making the whole process so smooth!”