CARMAX DANVERS

“Nacole, Austin & the rest of the team were awesome!!! Selling my car was such a breeze. Showed up to my appointment with the online quote. No hassle whatsoever, got my payment the same hour as well. Would totally recommend selling your car here!”

“Have bought my last two cars here, and the experience is excellent. The salespeople are very helpful and affable and the vehicles have been great. Plus, no haggling!”

“I had a great experience at CarMax in Danvers from start to finish. The entire process was incredibly easy, stress free, and straightforward. Everyone I worked with was friendly, professional, and genuinely helpful throughout the experience. What I appreciated most was that I never felt pressured at any point. The team took the time to answer all of my questions thoroughly and made sure I felt comfortable with every step of the process. They were patient, knowledgeable, and focused on helping me find the right vehicle rather than making a sale. Buying a car can sometimes feel overwhelming, but CarMax made it simple and enjoyable. I truly appreciated the excellent customer service and would highly recommend CarMax in Danvers to anyone looking for a hassle free car buying experience.”

“I recently purchased a vehicle from this location and have had a very frustrating experience from the start. Within a few days of purchase, I noticed that the tires were in poor condition and raised this concern immediately. Despite multiple attempts to have this addressed, I’ve been given the runaround. Appointments were scheduled outside of the return window, and I was repeatedly told that the service center would call me back yet no one ever followed through. When I attempted to return the vehicle, I was redirected instead of being helped. It feels like there is a deliberate effort to delay until the return window expires rather than resolve the issue. I was initially willing to overlook a chip in the windshield because I was told it met their standards. I was also told the oil change had been completed and that the light simply wasn’t reset. However, given the poor condition of the tires, I now question whether the vehicle was properly inspected at all. What makes this more disappointing is that I’ve had a positive experience purchasing from another location in the past. This time, I chose this location because they claimed they could transfer a vehicle and even arrange delivery to my home. None of that happened. Instead, I was sent a Lyft to pick up a car that, again, had unsafe tire conditions. Overall, this experience has been disappointing and concerning, especially when it comes to basic safety and customer service. I would strongly advise others to thoroughly inspect any vehicle before purchase and to get all promises in writing especially if you have small children like I do who ride in the vehicle with you.”

“The car buying process with Derickson was simple and smooth! Customer service was on point even after I had the car for a few weeks & needed assistance with a minor issue that wasn’t noticed prior to picking up the car.”