Clay Cooley Volkswagen of Park Cities

“We had a great experience at Clay Cooley’s Volkeswagen Dealership. Much Thanks to our dealer Mia, James and especially Ms. Michael for making my husband’s dreams come true! Thanks for all of y’all guys assistance today. God Bless”

“I ,jhad an exceptional experience with Asif, the service advisor at Clay Cooley VW. From the moment I arrived, he impressed me with his extensive knowledge and professionalism. Asif kept me informed throughout the entire diagnostic process, ensuring that I understood what was happening with my car. His communication skills were top-notch, which made the experience stress-free. I can confidently say that this was the best customer service I've experienced in a long time. Asif is undoubtedly a valuable asset to the dealership, and I highly recommend seeking him out for any service needs!”

“Just WOW! Amazing experience at Clay Cooley Park Cities Volkswagen buying my new car. Working with Jose in Sales was such a pleasure! He went above and beyond to help me find exactly what I was looking for, even though the vehicle was not even officially available yet. Jose brought in his manager, Spencer, who helped me get my Tiguan at the price I needed to make it work. Michael in finance was wonderful as well and worked to find me the perfect extended warranty that gave me peace of mind. Everyone was professional, efficient, low pressure, and friendly. I highly recommend.”

“PATHETIC! I bought a car from them on 06/14 and traded in my old car, for which they were supposed to send me a check. It has been 105 days as of 10/06 since they have possession of my car and title, and I still haven’t received the payment. Infact, the car was listed for sale on their website, and now it’s gone, meaning it was either sold or auctioned. Yet, they still refuse to pay me for it. The manager stopped answering my calls, and the corporate office has been no help either. They even sent me a picture of a check without a signature to fool me. At this point, it feels like the entire Clay Cooley Family is full of cheaters. To make things worse, they added multiple warranties without my consent. When I questioned it before signing the final paperwork, they claimed it was “to lower my interest rate.” Now that I got a flat tire and tried to make a claim, no one will get back to me to confirm if it’s even covered. I ended up paying $300 out of pocket for one tire. Absolutely terrible experience!”

“I had an exceptional car shopping experience with Katherine this past Saturday. She was attentive, kind, and incredibly patient throughout the entire process. I was looking to upgrade from a sedan to an SUV, and Katherine took the time to walk me through the features of both the Taos and Tiguan, helping me find the best fit for my lifestyle. I ended up choosing the Taos and couldn't be happier! When it came time for the paperwork, Chase provided clear and thorough explanations, making the process smooth and stress-free. Both Katherine and Chase delivered outstanding customer service from start to finish. I highly recommend working with them if you're in the market for a new vehicle—they truly go above and beyond!”