Pauly Toyota

“Pauly Toyota is an excellent dealership that even allows you to custom-build your dream car, with many features I didn’t even know existed. Our primary point of contact, Tom Hirshberg, was hands-on, friendly, knowledgeable and a great help throughout the entire process, even checking on me the next day to see if there was anything I needed. Donna Maston, the finance manager, was also friendly and extremely helpful, assisted with payment questions and followed up the next day to assure me everything was taken care of. Love the car, and it was a pleasure working alongside their team. Thanks again to Donna and Tom! Jeremy”

“Janel Coca-Cola is a great service advisor! she answered all my concerns and kept me in the loop with my service time. She also helped me with my questions on how to reply on my phone for the tech with work on my car. She is very aware of her clients. I also received help from Larry Albrecht delivery coordinator. I asked him many questions about functions on my car. I am going on a long road trip and I needed to feel confident with the workings of my car. He was very patient and explained with detail nice a slowly for me. I really appreciated that he took the time out and helped me. Both are great workers!”

“The entire experience at this dealership was positive. The Pauly team makes you feel at ease and they are so welcoming! Matt Farbo was very knowledgeable about all things Toyota and made my decision easy. He was detail oriented and offered so much support before the appt, during and even after! The team is not pushy AT ALL and really made the experience enjoyable. They are transparent in all aspects, especially financial. I will continue recommending this dealership to all my friends and family!”

“I had been shopping around for a trade-in on my deteriorating Lincoln MKX. Stopped by for shits and giggles and ended up negotiating a trade-in deal. This dealership is willing to work with you and they’re upfront. No bullshit, no drama. Just meat and potatoes. I am more than happy from my experience, and ended up walking out with a brand new 2025 Tacoma. Even after the purchase, their integrity and professionalism continues. Don’t waste your time going to the other guys, thank you Pauly Toyota Crystal Lake!!!!!”

“Pauly Toyota was absolutely wonderful! I was researching pre-owned cars for awhile and they had the exact one I wanted at such a good price. I worked with Ben Salomon as my sales rep and Victoria Shariati as the finance director. They were so kind and patient to me and my two small kids. I was going through some difficult life transitions and got denied by several banks for a car loan. They were very understanding and helpful and able to get me approved for the car I wanted at an affordable price and offered to help me out in the future if I wanted to trade in for a new car. I did not think I would walk out with a car that day but I did! So grateful to them!”