Thomas Acura (CA)

“I usually stay away from dealerships. In this case I did my homework, I decided to go here for the 4.9 rating and also the most ratings of any Acura Dealership in pretty much Southern California. To be very clear my 2 stars rating is solely based because one advisor by the name of Bradley Jackson. He was on point from the first time I called, first visit, and until things went downhill. (he wasn't working the day all this happened) I brought my vehicle in for mechanical repairs covered under my extended warranty. That was taken care of. I drove my car from their dealership to Pasadena, once there I got into my car after doing some shopping (1 hour after having my car back). My vehicle displayed a blinking check engine light color yellow, and it would not drive past 26 MPH. This happened around 3:30PM roughly 1 hour and 1/2 before Acura would close on a Saturday 12/27/2025. I contacted the dealer, they told me to bring it back, and that I should probably tow it to avoid getting stranded in the middle of the drive. I asked the service manager if he would reimburse me for towing my vehicle? The answer I was given is what corporate companies say. "If we check and it's not our fault we can't" I said fine, even though my car was last serviced by them and now it was acting up with issues. since I've had my car, I have never had issues (besides the required warranty work I brought it in for, which was a gasket oil leak. I was working with the warranty company to get it approved so they can replace parts) I drove 26 MPH on the slowest lane from Pasadena just so I can make sure I got to the dealership before they closed. When I got there, they took my car in, but I was also told they did not have any loaner cars available. (you are a dealership, but I guess this can happen) so, I didn't have a ride to use while my vehicle sat in their lot for 2 more days. I know they don't reimburse Lyft's or Uber's, since they don't reimburse having your car towed back to their dealership after they caused the issue. I didn't bother to ask. I took 2 extra days off work just so I can stay in Los Angeles to be able to pick up my car on that next Monday the 29th. They also did not have an Office manager onsite that day I had issues. (maybe this would have helped) I spoke to JC I believe his is the service manager, but he could not help with the concerns I've expressed here. for a dealership that has the most 5-star ratings and the highest rating on google of any Acura Dealership in southern California, this is surprising. The Customer service on the floor between the Operator, Bradley, and Amy at the check-out desk was excellent. The rest, I want to think it was coincidence, but no one had solutions or answers to the issues at hand in real time that occurred that day.”

“My friends always ask me why I take my car to the dealer when common knowledge says dealers are the worst places to bring your car. The reason is simple: Alan. He is my trusted advisor at Thomas Acura. Alan is friendly, trustworthy, highly knowledgeable, clear, and very patient. The safety of your vehicle is Alan's number one priority and it shows in all his interactions. Often there are other fans waiting for his time -- he is worth the wait -- and so I've discovered there are many people who have been long time (more than 10 years!) clients of Alan's besides me. Alan is a great outward face for Thomas Acura and, I imagine, is the reason for a lot of their service business. So, in truth, because of Alan, I don't feel like I'm taking my car to the dealer. Instead, Alan makes it feel like I'm taking my car to the neighborhood mechanic.”

“Had my 2024 Honda Civic SI serviced at Thomas Acura. The service department was friendly and took care of my car needs kept me up-to-date with the phone call text and my car was done quickly. They over delivered on their promise I give them five stars.⭐️⭐️⭐️⭐️⭐️”

“I just bought my 2025 Integra Type S from Thomas Acura, and I couldn’t be happier with the experience. Ryan and William were absolutely fantastic to work with; professional, friendly, and made me feel completely comfortable throughout the process. They made everything seamless and effortless, with no pressure at any point. We even had a great time talking about all the cars we’ve owned over the years. This was hands down the fastest and smoothest car buying experience I’ve ever had. I’m beyond thrilled with my new car and highly recommend asking for Ryan and William if you want an outstanding experience.”

“Staff & Team did amazing with the repairs and we’re so courteous in their service, and everyone was so polite and loving and caring. This is definitely not your average dealership, because they truly treat you like family here. They even topped off my tank, and washed my car! Inside and out! It’s like I was driving a brand new car off the lot again! their showroom is spectacular, clean, and the lobby and bathrooms were amazing. They have a wonderful waiting area. Huge shout out to Ryan in sales who assisted me, and Ruben who helped me get a new key fob, and Gabby who kept the snack area restocked and clean, and Miguel for walking me through the entire repair process, and Brad, and Raquel! And to the mechanics that worked on the repairs (I didn’t get your names but thank you so much!!!) You all rock! Thank you for valuing my business and presence so much!”