Covina Volkswagen

“This is my fourth VW and this is my second time leasing a car at Covina VW; I have been beyond happy with both my experiences! Yesterday Art helped me lease the car of my dreams, the Atlas SE with technology! He was awesome, great with communication and worked hard to get me what I wanted! Highly recommend going to Covina VW for your next car! Their service department is awesome too!”

“I recently purchased my preowned 2022 Tiguan. I would like to shout out William for his level of experience and honesty when it came to the details of my purchase. He made it a very easy process. As for Robert, he is an interesting guy but definitely very sweet and professional. The Tiguan feels brand new! Car smells good and seats are clean. No exterior damage. Good deal secured. I would like to thank the dealership for keeping the car in such a great condition prior to my purchase. Thank you!”

“YIKES it would be amazing if I didn't have to keep updating this review and making it worse, but that's life. Buying this car was a (very bad) learning experience. It should've been a red flag when they were putting a lot of air fresheners in the car because there was a "weird smell". It should've been a red flag that there was no gas in the car when I bought it. Definitely should've been a red flag when the car had (useless) additional packages making the stated online price way less than what I actually paid. It should've been a red flag how pushy they were (I was also alone and I look like a helpless girl). My car's windshield was not properly sealed, per the other VW dealership service I brought it to and got it fixed. Well, that seal issue plus LA rains over the holidays meant a soaked inside of the car, with no warranty coverage. I would be SUPER wary with them on a used car. I would make sure you have someone with you who knows cars and can check it out. I mean, I would never buy a used car from them. Maybe they're better with new cars (although other negative reviews suggest otherwise). And that's just the car itself. I financed through my credit union because I have a great rate. As part of this deal, I traded in my old car which still had a loan with the same credit union. When the new loan was approved, the credit union did an internal payoff and then sent Covina VW the difference. While there may have been miscommunication, what ensued was really inappropriate customer service. I got accusatory phone calls, asking where the rest of their money was. I was always calm and told them that I would seek further information from my credit union. Even when I completely explained how the funds were dispersed, they (sales manager and finance manager) accused me of not understanding. Caused a lot of unnecessary stress. Last note: I got numerous phone calls and texts from sales associates and the sales manager asking if I was still looking for a car in the months after I bought my car. I literally bought my car from them and they would not leave me alone. Even when I told them and told them to update their records, they still called and texted. A v bad dealership where I would only send my worst enemy! Only keeping 2 stars because of Michael in Service. He helped me out when my windshield wiper fluid reservoir was broken (also absolutely preexisting!). First update: While I recognize reading is fundamental, I wish it would've been more clear that the warranty I got was not a power train warranty, but covered other features. I expressed that budget was something I needed to keep in mind, but had I known the warranty coverage I was purchasing was not covering what I thought (like the engine....) I would've been willing to pay more. I'm dealing with issues with a car I bought 2 months ago and finding out I'm not protected is a bitter pill. Leo in financing made sure to note this as my problem as they were the good guys cutting me a deal. Really bad vibes. Original Review: I had a great experience trading in my car and getting my new-to-me VW Beetle from Covina VW. George from Sales helped me every step of the way, even staying late to make sure we finalized things. We went back and forth and bit, but ultimately we came to a deal I agreed with. They also definitely offered me more for my trade-in than I would’ve gotten almost anywhere else. Leo with financing made everything easy as well and also stayed late to make things right. Would recommend working with either of them!”

“⭐⭐⭐⭐⭐ Great Service from a Wonderful Team We had a great experience at Covina Volkswagen, and the whole team made everything easy and stress-free. Lya, our sales agent, was kind, patient, and very helpful. She answered all our questions and never made us feel rushed. She really cared about helping us find the right car. Diego, the manager we worked with, was honest and clear. He explained things in a way that was easy to understand and made sure we felt comfortable with every step. George in finance was great too. He explained all the paperwork clearly and made the process quick and simple. Everyone worked together as a team, and it showed. We felt respected and taken care of the whole time. We would definitely recommend Covina Volkswagen to friends and family and would be happy to come back again.”

“Took a vehicle in today for manufacturer’s new vehicle warranty service, which involved a passenger side broken latch underneath the rear beach seat. Asked my service advisor, Ruben if his technician can help check for a lost AirPod that might have fell through the seat belt buckle gaps, and was advised there might be an extra charge for this particular request. I told Ruben it would take only two seconds to look underneath the seat cover for the missing AirPod once the technician removed the rear bench seat for factory warranty service. Manny, the service department manager reached out to me and was so professional and genuinely helpful. Thank you service team for checking and helping me find the missing AirPod!!”